Hybrid Account Manager, Institutional Trust

Northern Trust; Chicago (IL); Hybrid; USD 62,000 - 98,000; Full time

Benefits offered by this job

Retirement benefits

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking an Account Manager for Institutional Trust in the Chicago area. The role focuses on day-to-day client activity, cash management, FX, and trade execution within a risk-conscious, service-driven environment.

The position emphasizes client service, collaboration across teams, and proficiency with Northern Trust's transaction platform. Ideal candidates have 1–3 years in financial services and strong attention to detail.

Qualifications

• Knowledge of trust/custody operations usually acquired through training and related experience.
• General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.
• Attention to detail required to manage the level of risk involved with the role.
• Analytical skills required to identify and resolve client issues.
• Ability to multi-task and prioritize deadlines.

Responsibilities

• Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.
• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs virtual or face-to-face demonstrations of the platform for new and existing clients.
• Documents client specific procedures and communicates with client as appropriate to manage daily activity.
• Develops clear understanding of assigned clients and builds report with key client contacts.
• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.
• Attends and actively participates in internal client service team meetings.
• Attends and actively participates in client meetings as needed.
• Manages risk associated with client directed activity to protect the client and Northern Trust.

Skills

Trust/custody operations

Securities industry knowledge

Attention to detail

Analytical skills

Multi-tasking

Job description

Northern Trust is seeking an Account Manager for Institutional Trust in the Chicago area. The role focuses on day-to-day client activity, cash management, FX, and trade execution within a risk-conscious, service-driven environment.

The position emphasizes client service, collaboration across teams, and proficiency with Northern Trust's transaction platform. Ideal candidates have 1–3 years in financial services and strong attention to detail.