Hybrid Institutional Trust Account Manager

Northern Trust Corp; Chicago (IL); Hybrid; USD 62,000 - 98,000; Full time

Benefits offered by this job

Retirement benefits

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Job summary

Northern Trust is seeking an Account Manager, Institutional Trust, to join our client service team. You will be the main contact for executing client-directed cash, FX, and trade activity across large institutional clients, ensuring timely responses and risk controls.

You will collaborate with internal partners, train clients on transaction systems, and identify process improvements while maintaining strong client relationships.

Qualifications

• Knowledge of trust/custody operations usually acquired through training and related experience.
• General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.
• Attention to detail required to manage the level of risk involved with the role.
• Analytical skills required to identify and resolve client issues.
• Ability to multi-task and prioritize deadlines.

Responsibilities

• Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.
• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs virtual or face-to-face demonstrations of the platform for new and existing clients.
• Documents client specific procedures and communicates with client as appropriate to manage daily activity.
• Develops clear understanding of assigned clients and builds report with key client contacts.
• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.
• Attends and actively participates in internal client service team meetings.
• Attends and actively participates in client meetings as needed.
• Manages risk associated with client directed activity to protect the client and Northern Trust.

Skills

Trust/custody operations

Securities industry knowledge

Attention to detail

Analytical skills

Multi-tasking

Job description

Northern Trust is seeking an Account Manager, Institutional Trust, to join our client service team. You will be the main contact for executing client-directed cash, FX, and trade activity across large institutional clients, ensuring timely responses and risk controls.

You will collaborate with internal partners, train clients on transaction systems, and identify process improvements while maintaining strong client relationships.