Client Relationship Manager – Wealth & Services

Northern Trust; Chicago (IL); Sur place; USD 68 000 - 112 000; Plein temps

Avantages offerts par ce poste

401k retirement plan

Pension plan

Health insurance

Paid time off

Parental leave

Disability insurance

Discretionary bonus

Résumé du poste

Northern Trust is seeking an Account Manager to serve as the day-to-day client contact for family offices and their representatives in the Chicago region. You will liaise with internal partners to resolve issues, support growth opportunities, and ensure timely, accurate processing of client activities.

The role requires deep knowledge of the global custody industry, outstanding client service, and the ability to manage multiple priorities.

Qualifications

• Knowledge of the global custody industry and client servicing.
• Experience interacting with demanding clients or prospects.
• Strong organizational and communication skills.
• Ability to own and resolve problems independently.

Responsabilités

• Build trusted client relationships and deliver consistent service.
• Respond to client inquiries promptly and accurately.
• Resolve issues using internal networks and product knowledge.
• Oversee daily client activity and transaction processing; ensure data accuracy.
• Inform clients of process changes and assist navigation of Northern Trust systems.
• Coordinate account openings/closes and manage online client access.

Connaissances

Global custody knowledge

Client interaction

Organizational skills

Problem solving

Pressure tolerance

Communication skills

Independent resolution

Time management

Adaptability

Description du poste

Northern Trust is seeking an Account Manager to serve as the day-to-day client contact for family offices and their representatives in the Chicago region. You will liaise with internal partners to resolve issues, support growth opportunities, and ensure timely, accurate processing of client activities.

The role requires deep knowledge of the global custody industry, outstanding client service, and the ability to manage multiple priorities.