Account Manager, Institutional Trust - Asset Owner Segment, Americas

ntrs; Chicago (IL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Northern Trust is seeking an Account Manager in the Institutional Trust segment to support large asset owner clients with day-to-day cash, FX, and trade activity, resolving inquiries and guiding clients through the transaction initiation platform.

You will work with the Client Service Team to mitigate risk, document procedures, and build strong client relationships while contributing to process improvements and service delivery excellence.

Qualifications

• Knowledge of trust/custody operations through training and experience.
• General business and basic securities industry knowledge.
• Attention to detail to manage risk in the role.
• Analytical skills to identify issues.

Responsibilities

• Day-to-day contact for execution of all client directed cash, foreign exchange, and trade activity.
• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs demonstrations of the platform for new and existing clients.
• Documents client specific procedures and communicates with client as appropriate to manage daily activity.
• Develops understanding of assigned clients and builds report with key client contacts.
• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.
• Attends and actively participates in internal client service team meetings.
• Attends and actively participated in client meetings as needed.
• Manages risk associated with client directed activity to protect the client and Northern Trust

Skills

Trust/custody operations knowledge

Securities industry knowledge

Attention to detail

Analytical skills

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

About the Asset Owner Segment, Americas:

The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust's total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. This is an opportunity to transform how we serve our clients, partners, and stakeholders by leveraging the invaluable assets which exist within our people and our products, and applying discipline to client management and drive business growth.

Our vision:

To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients.

Working Model:

Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Job Title:

Account Manager, Institutional Trust

In this client facing role, operate as a key member of the Client Service Team supporting large institutional asset owner clients (Corporations, Insurance Companies, Public Funds, Foundations, Endowments and Not-for-Profit Healthcare), providing day-to-day support for the execution of client directed cash and trade activities, assisting clients with resolution of cash and trade related inquiries, providing support and training for client use of Northern Trust's transaction initiation platform, and working with the Client Service Team to mitigate and manage risk associated with cash and trade activities.

Major Duties:

• Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.
• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs virtual or face-to-face demonstrations of the platform for new and existing clients.
• Documents client specific procedures and communicates with client as appropriate to manage daily activity.
• Develops clear understanding of assigned clients and builds report with key client contacts.
• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.
• Attends and actively participates in internal client service team meetings.
• Attends and actively participated in client meetings as needed.
• Manages risk associated with client directed activity to protect the client and Northern Trust

Qualifications:

• Knowledge of trust/custody operations usually acquired through training and related experience
• General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.
• Attention to detail required to manage the level of risk involved with the role.
• Analytical skills required to identif