Hybrid Account Manager: Growth, Relationships & Impact

Standard Textile Co., Inc.; Cincinnati (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with career growth

Full benefits - medical, dental, vison

Paid parental and bereavement leave

401k plan with company match

Dress for Your Day" dress code

Discount on Standard Textile products

Hybrid working environment — onsite &远

Job summary

Standard Textile Co., Inc. is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio.

You will own account plans, coordinate cross-functional activities, and deliver data-driven support to drive client satisfaction and business growth. The role emphasizes hybrid work with in-office days in Cincinnati and remote collaboration, requiring strong communication, Salesforce proficiency, and the ability to manage multiple accounts and projects

Qualifications

• Previous experience in account management, project management, sales, or related field required
• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Strong organizational and project management abilities
• Analytical mindset with ability to interpret account performance data
• Proficiency in Salesforce and Microsoft Office
• Able to work independently with guidance from senior team members
• Customer-focused and detail-oriented

Responsibilities

• Develop working understanding of growth strategies and apply them to prioritize account activity
• Build and maintain strong, long-lasting customer relationships
• Serve as primary contact for assigned customers and respond promptly
• Develop and maintain account plans identifying goals and growth opportunities
• Identify upsell and cross-sell opportunities and communicate to Account Executives
• Collaborate with internal cross-functional teams to ensure timely delivery
• Contribute to accurate sales forecasts with inventory management
• Oversee accurate Salesforce records and pipeline visibility
• Manage end-to-end order process using Esker
• Support timely management of sales forecast and opportunities
• Monitor account performance and deliver data-driven insights
• Understand pricing strategy and PO requirements for accounts
• Address concerns promptly to maintain customer satisfaction
• Represent Standard Textile at meetings, trade shows, and events
• Direct Customer Experience team on routine fulfillment tasks

Skills

Account management

Cross-functional collaboration

Sales processes

Communication

Data analysis

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

Standard Textile Co., Inc. is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio.

You will own account plans, coordinate cross-functional activities, and deliver data-driven support to drive client satisfaction and business growth. The role emphasizes hybrid work with in-office days in Cincinnati and remote collaboration, requiring strong communication, Salesforce proficiency, and the ability to manage multiple accounts and projects