Hybrid Academic Scheduling & Room Management Specialist

University of Minnesota; Minneapolis (MN); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Tuition benefits

Retirement plans

Healthcare benefits

Employee Transit Pass

Job summary

University of Minnesota is seeking an Academic Scheduling Specialist to develop and coordinate class and final exam schedules for the Twin Cities campus. You will serve as the primary contact for room scheduling, process management, and data queries in PeopleSoft, 25Live, and CCS Schedule of Classes, while producing internal guides and user assistance.

Hybrid work is offered; candidates must be located in Minnesota or near the Wisconsin border or be open to relocation.

Qualifications

• Bachelor's degree or combination of education and related experience totaling at least four years.
• Proven organizational and customer service skills.
• Strong attention to detail and accuracy.
• Effective written communication skills.
• Self-starter with a proactive approach to learning and service improvement.
• Interest in and commitment to continuous process improvement.

Responsibilities

• Provides first-tier academic scheduling support for the University user community.
• Analyzes requests from end users to determine system problems and resolution.
• Troubleshoots for staff using 25Live and CCS Schedule of Classes and maintains internal process documentation and external user guides.
• Serves as the help desk expert and provides subject matter expertise on academic and final exam scheduling with a focus on precision and timeliness.
• Proactively monitors incoming email queues and tickets to ensure timely response and resolution.
• Negotiates complex classroom switches with academic department scheduling coordinators and devises creative resolutions for unusual situations under limited time constraints.
• Resolves room scheduling problems through a combination of standard procedures, research, and creative problem-solving.
• Co-leads the final exams scheduling, workflow, and communication processes.
• Work with end users either through meetings or help desk support to ensure best practices for data maintenance and compliance are understood.
• Provides top-notch customer support, responds in a helpful and courteous manner, demonstrating good listening and comprehension skills.
• Demonstrates good judgment, sound decision-making, and professional expertise in support of academic scheduling policies and procedures.

Skills

Organizational skills

Customer service

Attention to detail

Written communication

Self-motivation

Process improvement

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

25Live

Astra

Job description

University of Minnesota is seeking an Academic Scheduling Specialist to develop and coordinate class and final exam schedules for the Twin Cities campus. You will serve as the primary contact for room scheduling, process management, and data queries in PeopleSoft, 25Live, and CCS Schedule of Classes, while producing internal guides and user assistance.

Hybrid work is offered; candidates must be located in Minnesota or near the Wisconsin border or be open to relocation.