Hybrid Absence Operations Leader - Compliance & Impact

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 71,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or health savings

Other voluntary benefits

Job summary

Sedgwick is seeking a Workforce Absence Operations Manager to oversee technical and operational functions, quality delivery, staffing, training, and budget/P&L management. The role reports to leadership and has direct responsibility for fewer than 25 colleagues.

This position requires a bachelor’s degree, extensive claims management experience, and strong leadership, communication, and analytical skills. Hybrid onsite work is available across various U.S.

Qualifications

• Eight (8) years claims management experience or equivalent combination of education and experience; includes two (2) years supervisory experience.
• Bachelor's degree from an accredited college or university; licenses as required.
• Professional certifications appropriate to line of business preferred.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Ensures compliance with client internal controls, audit requirements and service agreements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to meet service standards, statutes/regulations, and client requirements.
• Establishes and maintains client contacts.

Skills

Communication

Microsoft Office

Leadership

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Teamwork

Education

Bachelor's degree

Licenses as required

Certifications preferred

Tools

MS Office

Job description

Sedgwick is seeking a Workforce Absence Operations Manager to oversee technical and operational functions, quality delivery, staffing, training, and budget/P&L management. The role reports to leadership and has direct responsibility for fewer than 25 colleagues.

This position requires a bachelor’s degree, extensive claims management experience, and strong leadership, communication, and analytical skills. Hybrid onsite work is available across various U.S.