Hyatt Regency Houston Galleria - Front Desk Assistant Manager OEM

Aimbridge Hospitality; Houston (TX); In loco; USD 52.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Medical, Dental, Vision

401k Plan

Descrizione del lavoro

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM for Hyatt Regency Houston/Galleria in Uptown Houston. You will work with the Front Desk Manager to keep the front office running smoothly, greet guests warmly, and drive room revenue and occupancy.

Ideal candidates bring a 2-year college degree with 3+ years in hotels or a 4-year degree with 1 year, plus 3-5 years supervisory experience. You’ll handle high-pressure situations with poise and maintain brand standards.

Competenze

• Degree requirement as stated: 2-year college with 3+ years, or 4-year with 1 year.
• 3-5 years progressive hotel experience, supervisory preferred.
• Ability to handle high-pressure situations with composure.
• Compliance with certification requirements (Food Handlers, Alcohol Awareness, CPR, First Aid).

Mansioni

• Provide warm, efficient guest service as a front desk presence.
• Lead and coach the front desk team to maintain standards and smooth operations.
• Identify and resolve guest issues promptly to ensure guest satisfaction.
• Manage room revenue and maintain systems; uphold financial and operational accuracy.

Conoscenze

Customer service

Leadership

Problem solving

Attention to detail

Formazione

2-year college degree with 3+ years experience or 4-year degree with 1 year

3-5 years supervisory experience in hotel

Descrizione del lavoro

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team! This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro-keeping standards high, operations smooth, and the vibe positive.
• Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know-how to keep everything on point.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-term and Long-term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located next to the Houston Galleria in Uptown Houston, Hyatt Regency Houston/Galleria is steps from the city’s most fashionable shopping, dining, and entertainment. 325 luxurious rooms featuring modern décor & amenities, stunning city views, luxurious bathrooms, a mini-fridge, coffee maker, complimentary WiFi internet, and 55" HDTVs. Select rooms include Regency Club Lounge access. The Hyatt Regency Houston/Galleria makes staying fit while traveling easier than ever. Designed for the modern traveler on the run, our 24/7 StayFit Gym provides everything guests need for a total body workout. We have free weights for some muscle building, or go for a spirited run on the treadmill. Our state-of-the-art equipment also includes an elliptical cross trainer and recumbent cycle.