Front Desk Agent

Westmont Hospitality Group; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental

Medical

Vision

Paid Sick Time

Paid Vacation

Paid Holidays

Birthday Pay

Life Insurance

Room discounts

Free Hot Meals per shift

Flexible Schedules

Fast Paced work environment

Travel Perks & Benefits

Recognition & Rewards

Growth Opportunities

Job summary

The Doubletree by Hilton Omaha Downtown is seeking a Front Desk Agent with a hospitality attitude to welcome guests and be a brand ambassador at every interaction. You will play a key role in ensuring guest satisfaction, handling check-ins/outs, and delivering exceptional service in a fast-paced hotel environment.

Responsibilities include managing guest communications, coordinating with departments for VIP arrivals, and maintaining accurate cash and credit card transactions while upholding

Qualifications

• Prior Hilton hospitality experience preferred.
• Prior customer service experience preferred.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and input information using a computer system.
• Must have prior front desk experience.

Responsibilities

• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy calls after check-in to ensure guest satisfaction and offer assistance.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Provide friendly telephone service for general PBX functions with accurate information.
• Follow proper cash handling and credit-card procedures, balancing at shift end.
• Communicate guest services and amenities to guests and relay VIP arrivals.

Skills

Front desk

Hilton experience

Customer service

English proficiency

Computer skills

Job description

The Doubletree by Hilton Omaha Downtown is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!

Must be able to work both 7am - 3pm & 3pm - 11pm shifts.

Daily Tasks

• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to guest information, reservation details, and adequate payment authorization.
• Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip.
• Adhere to all cashiering procedures by verifying your bank is accurate and balanced at both the beginning and end of your shift. Print closing reports to verify all cash and credit card transactions during a given shift.
• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate all services and amenities offered to guests by the hotel.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Take, record, and relay messages accurately, completely and legibly.
• Accept, record, and deliver all wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e. housekeeping for special requests or IRD for amenity delivery).
• Meet with previous Front Desk shift to review hotel status, log-book information, and pass on items.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures as well as all emergency exits and evacuation routes.
• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a professional manner.
• Legibly document and dispatch all guest requests and maintenance needs in the guest request manifest log and submit to the manager.

Knowledge, Skills & Abilities

• Prior Hilton hospitality experience preferred
• Prior customer service experience preferred
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a computer system.
• MUST have prior front desk experience

Benefits

• Dental
• Medical
• Vision
• Paid Sick Time
• Paid Vacation
• Paid Holidays
• Birthday Pay
• Life Insurance
• 401-K
• Room discounts
• Free Hot Meals per shift
• Flexible Schedules
• Fast Paced work environment
• Travel Perks & Benefits
• Recognition & Rewards
• Growth Opportunities

Equal Employment Opportunity

Doubletree Omaha does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.