Front Desk Supervisor

EVEN Hotels; Omaha (NE); On-site; USD 39,000 - 45,000; Full time

Job summary

EVEN Hotel Downtown Omaha is seeking a dependable Front Desk Supervisor to lead our front desk team and support daily hotel operations.

This hands-on role requires initiative, professional communication, and a commitment to guest satisfaction. Hours are 7:00 a.m.–4:00 p.m. with weekends/holidays as needed.

Candidates should have prior IHG hotel experience, a valid driver's license to operate the shuttle, and strong customer-service skills.

Qualifications

• Experience at an IHG hotel.
• Valid driver’s license and ability to operate the hotel shuttle.
• Availability to work weekends and holidays.
• Strong customer service, communication and problem solving skills.
• Ability to lead by example and handle competing priorities professionally.
• Dependability and attention to detail to ensure guest satisfaction.

Responsibilities

• Supervise daily front desk operations and support staff.
• Assist with guest check-ins/outs, reservations, billing, and payments.
• Address guest questions and concerns professionally and promptly.
• Train and coach front desk staff on procedures and standards.
• Coordinate with housekeeping and maintenance on room readiness and guest needs.
• Review reservations and shift reports for accuracy.
• Follow cash-handling, safety, security, and incident reporting procedures.
• Occasionally drive the hotel shuttle.
• Support the General Manager with additional duties.

Skills

Customer service

Communication

Problem solving

Leadership

Dependability

Attention to detail

Job description

Front Desk Supervisor – EVEN Hotel Downtown Omaha
Location: 2220 Farnam Street, Omaha, NE
Position: Full-time, salaried
Salary: $38,560–$45,000 annually, depending on experience
Primary Hours: 7:00 a.m.–4:00 p.m., with weekends and holidays required as needed

EVEN Hotel Downtown Omaha is seeking a dependable, guest-focused Front Desk Supervisor to help lead our front desk team and support daily hotel operations. This is a hands‑on position for someone who takes initiative, communicates professionally, and delivers excellent guest service.

Responsibilities

• Supervise daily front desk operations and support staff throughout the shift.
• Assist with guest check‑ins, check‑outs, reservations, billing, and payment processing.
• Address guest questions and concerns professionally and promptly.
• Train and coach front desk employees on hotel procedures, service expectations, and IHG brand standards.
• Communicate with housekeeping and maintenance regarding room readiness, guest requests, and operational needs.
• Review reservations, room assignments, and shift reports for accuracy.
• Follow hotel cash‑handling, safety, security, and incident‑reporting procedures.
• Drive the hotel shuttle occasionally as needed.
• Assist the General Manager with other duties as assigned.

Required Qualifications

• Previous experience working at an IHG hotel.
• Valid driver’s license and the ability to safely operate the hotel shuttle.
• Availability to work weekends and holidays as needed.
• Strong customer service, communication, and problem‑solving skills.
• Ability to lead by example, handle competing priorities, and remain professional under pressure.
• Dependability, attention to detail, and a commitment to guest satisfaction.

Preferred Qualifications

• Hotel Key PMS knowledge.
• Previous hotel front desk supervisory or leadership experience.