Hyatt Place East Moline Quad Cities - Front Desk Agent

Aimbridge Hospitality; East Moline (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

401k

Paid Time Off

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Job summary

Hyatt Place East Moline is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest departures. You will be the face of the hotel, balancing reservations, requests, and surprises with hospitality finesse in a fast-paced environment.

The role emphasizes guest service excellence, clear communication, quick thinking, and multitasking across front desk duties, with weekend and holiday shifts.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Greet guests and manage check-ins/outs with a friendly, efficient approach.
• Handle guest requests and reservations; coordinate with team to meet guest needs.
• Maintain accurate records of financial transactions and room details; ensure smooth front desk operations.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

This role requires open availability, including weekends and holidays. Around 16-25hrs. per week

Shifts are 3:00pm–11:00pm, and schedules may vary based on hotel demand. Does this sound like a great fit for you?

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Find comfort and convenience at the Hyatt Place East Moline / Quad Cities, a modern stay in the Quad Cities of Illinois and Iowa along the Mississippi River. Our hotel is minutes from the Vibrant Arena, John Deere Harvester Works, Deere & Company World Headquarters and the John Deere Pavilion. Discover art museums, casinos, outdoor recreation, microbreweries and riverfront cruises, then retreat back to the comfort in our rooms. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: This role requires open availability, including weekends and holidays. Around 16-25hrs. per week Shifts are 3:00pm–11:00pm, and schedules may vary based on hotel demand. Does this sound like a great fit for you?