Hotel Front Desk Guest Service Agent -Part Time

Courtyard Bettendorf; Pleasant Valley Township (IA); On-site; USD 16,531 - 22,041; Part time

Job summary

Courtyard Bettendorf in Pleasant Valley Township is seeking a Part Time Front Desk Guest Service Agent to join our team. The ideal candidate will possess excellent customer service skills and be able to work a flexible schedule, including weekends.

Your responsibilities will include handling guest reservations, check-ins, and providing assistance with any inquiries. We value work/life harmony and are looking for outgoing individuals to help maintain this standard.

Qualifications

• Previous hotel or relevant customer service experience.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Courtyard by Marriott in Bettendorf, is currently adding a Front Desk Guest Service Agent to our team!

We are looking for outgoing individuals who are able to work Part Time with weekday and weekend evening availability.

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.