Hotel Front Desk Guest Service Agent

Frontier Hospitality Group; Moline (IL); On-site; USD 20,664 - 22,041; Part time

Job summary

Frontier Hospitality Group is looking for a Front Desk Guest Service Agent for our Holiday Inn Express in Moline, IL. This role requires providing high-quality customer service, handling guest reservations, and shuttling guests to and from the airport.

Qualified candidates should have previous hotel or customer service experience, as well as proficiency in Microsoft Office. The position offers $15.00 - $16.00 per hour and requires weekend availability.

Qualifications

• Previous hotel or relevant customer service experience.
• Ability to work weekends and holidays.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Shuttles the guests to and from the airport.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Holiday Inn Express - Moline, IL

(located next to the Quad City International Airport) is currently adding a Front Desk Guest Service Agent to our team! Must have weekend availability.

Who We Are

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.

Essential Duties And Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Shuttles the guests to and from the airport.
• Other duties as required with the department.

Qualifications And Requirements

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work weekends and holidays.

Hotel Address: 2100 69th Ave., Moline, IL 6126

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

Salary: $15.00 - $16.00 per hour