HVACR Training Leader & Field Coach

Air-Ref Co. Inc.; Delray Beach (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Air-Ref Co. Inc. is seeking a Hands-On HVACR Training Manager to recruit, develop, and continuously improve the technical capabilities of service and installation technicians.

This role involves substantial time in the field delivering hands-on instruction, ride-alongs, and real-time coaching to enhance safety, technical competency, customer satisfaction, productivity, and first-time fix rates. You will develop apprenticeship programs, ensure adherence to procedures and safety standards,

Qualifications

• 10+ years of residential and light commercial HVACR experience.
• Master-level diagnostic and troubleshooting abilities.
• EPA Universal Certification required.
• NATE Certification preferred.
• Strong understanding of electrical systems, refrigeration cycles, airflow, gas heating, heat pumps, inverter equipment, communicating systems, and controls.
• Excellent communication and coaching skills.
• Ability to teach technicians with varying experience levels.
• Valid driver’s license with a clean driving record.
• Proficient with tablets, service software, and Microsoft Office.

Responsibilities

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

Skills

HVACR experience

Diagnostic & troubleshooting

Communication & coaching

Teaching technicians

Valid driver’s license

Education

EPA Universal Certification

NATE Certification preferred

Tools

Daikin

Goodman

Mitsubishi

Carrier

Trane

Lennox

Microsoft Office

Service software

Job description

Air-Ref Co. Inc. is seeking a Hands-On HVACR Training Manager to recruit, develop, and continuously improve the technical capabilities of service and installation technicians.

This role involves substantial time in the field delivering hands-on instruction, ride-alongs, and real-time coaching to enhance safety, technical competency, customer satisfaction, productivity, and first-time fix rates. You will develop apprenticeship programs, ensure adherence to procedures and safety standards,