HVACR Training Manager

Air-Ref Co. Inc.; Delray Beach (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Air-Ref Co. Inc. is seeking a Hands-On HVACR Training Manager to recruit, develop, and continuously improve the technical capabilities of service and installation technicians.

This role involves substantial time in the field delivering hands-on instruction, ride-alongs, and real-time coaching to enhance safety, technical competency, customer satisfaction, productivity, and first-time fix rates. You will develop apprenticeship programs, ensure adherence to procedures and safety standards,

Qualifications

• 10+ years of residential and light commercial HVACR experience.
• Master-level diagnostic and troubleshooting abilities.
• EPA Universal Certification required.
• NATE Certification preferred.
• Strong understanding of electrical systems, refrigeration cycles, airflow, gas heating, heat pumps, inverter equipment, communicating systems, and controls.
• Excellent communication and coaching skills.
• Ability to teach technicians with varying experience levels.
• Valid driver’s license with a clean driving record.
• Proficient with tablets, service software, and Microsoft Office.

Responsibilities

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

Skills

HVACR experience

Diagnostic & troubleshooting

Communication & coaching

Teaching technicians

Valid driver’s license

Education

EPA Universal Certification

NATE Certification preferred

Tools

Daikin

Goodman

Mitsubishi

Carrier

Trane

Lennox

Microsoft Office

Service software

Job description

Position Summary

The Hands-On HVACR Training Manager is responsible for recruiting, developing, and continuously improving the technical capabilities of service and installation technicians. This position spends significant time in the field providing hands-on instruction, ride-alongs, technical troubleshooting, and performance coaching. The Training Manager creates structured training programs that improve safety, technical competency, customer satisfaction, productivity, and first-time fix rates.

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

Essential Responsibilities

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

Qualifications

• 10+ years of residential and light commercial HVACR experience.
• Master-level diagnostic and troubleshooting abilities.
• EPA Universal Certification required.
• NATE Certification preferred.
• Strong understanding of electrical systems, refrigeration cycles, airflow, gas heating, heat pumps, inverter equipment, communicating systems, and controls.
• Excellent communication and coaching skills.
• Ability to teach technicians with varying experience levels.
• Valid driver’s license with a clean driving record.
• Proficient with tablets, service software, and Microsoft Office.

Preferred Experience

• Previous experience as a lead technician, field supervisor, service manager, or technical trainer.
• Experience developing SOPs and structured training programs.
• Familiarity with Daikin, Goodman, Mitsubishi, Carrier, Trane, Lennox, or similar manufacturers.
• Experience presenting classroom training to groups.

Key Performance Indicators (KPIs)

• First-time fix rate.
• Callback percentage.
• Warranty claim reduction.
• Technician certification completion.
• Safety incidents.
• Average diagnostic accuracy.
• Training completion rates.
• Technician retention.
• Customer satisfaction (CSAT).
• Technician productivity improvement.

Physical Requirements

• Ability to lift up to 75 pounds.
• Frequent climbing, kneeling, crawling, and working in attics, crawlspaces, and rooftops.
• Ability to work in varying weather conditions.
• Ability to operate HVACR tools and equipment safely.

About Air-Ref Co. Inc.

Local and family owned, Air-Ref Co. Inc. provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We handle new construction and existing homes and businesses, completing expert and affordable installation, upgrades, seasonal maintenance, and repair. We service all brands. Our professional team is fully licensed, insured, factory authorized, and highly trained. Equipped with state-of-the-art technology and top quality equipment, we deliver swift, lasting, and customized solutions to any type of challenge. Just give Air-Ref Co. Inc. a call at [phone], and we’ll be happy to assist you.