HVAC Warranty & Recall Specialist

West Coast Heating Air Solar

El Cajon (CA)

On-site

USD 75,000 - 105,000

Full time

14 days+

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Job summary

West Coast Heating, Air and Solar is seeking an experienced HVAC Warranty Technician to diagnose and resolve warranty issues across service, maintenance, and installation teams in El Cajon, CA. The role emphasizes training and supporting technicians while delivering high-quality customer experiences.

The ideal candidate has 5+ years in HVAC service or installation, strong troubleshooting skills, and proven ability to document work clearly.

Qualifications

5+ years hands-on HVAC service/installation experience.
Strong troubleshooting across residential systems.
Ability to document service work clearly and accurately.
EPA Certification is required.
Pass a background check and drug test.

Responsibilities

Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments.
Diagnose, troubleshoot, and complete repairs with a high level of accuracy.
Provide technical support and guidance to HVAC technicians in the field.
Document service work thoroughly, including warranty-related forms in ServiceTitan.
Communicate recall-related findings to appropriate managers within a 24-hour timeframe.
Collaborate with managers to identify trends and training opportunities.
Support continuous improvement by contributing to issue resolution and process refinement.
Engage with manufacturer technical support when needed.
Assist the Service department during high-demand periods.