HVAC Warranty Technician

West Coast Heating Air Solar; El Cajon (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

West Coast Heating, Air and Solar is seeking an experienced HVAC Warranty Technician to diagnose and resolve warranty issues across service, maintenance, and installation teams in El Cajon, CA. The role emphasizes training and supporting technicians while delivering high-quality customer experiences.

The ideal candidate has 5+ years in HVAC service or installation, strong troubleshooting skills, and proven ability to document work clearly.

Qualifications

• 5+ years hands-on HVAC service/installation experience.
• Strong troubleshooting across residential systems.
• Ability to document service work clearly and accurately.
• EPA Certification is required.
• Pass a background check and drug test.

Responsibilities

• Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments.
• Diagnose, troubleshoot, and complete repairs with a high level of accuracy.
• Provide technical support and guidance to HVAC technicians in the field.
• Document service work thoroughly, including warranty-related forms in ServiceTitan.
• Communicate recall-related findings to appropriate managers within a 24-hour timeframe.
• Collaborate with managers to identify trends and training opportunities.
• Support continuous improvement by contributing to issue resolution and process refinement.
• Engage with manufacturer technical support when needed.
• Assist the Service department during high-demand periods.

Skills

HVAC troubleshooting

Field service experience

Technical documentation

Mentoring / training

Customer service oriented

Clear communication

Education

EPA Certification

Tools

ServiceTitan

Job description

West Coast Heating, Air and Solar are seeking an experienced and detail-oriented HVAC Warranty Technician to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience.

Position Overview

The HVAC Warranty Technician plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement.

Key Responsibilities

• Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments
• Diagnose, troubleshoot, and complete repairs with a high level of accuracy
• Provide technical support and guidance to HVAC technicians in the field
• Document service work thoroughly, including completion of warranty-related forms in ServiceTitan
• Communicate recall-related findings to appropriate managers within a 24-hour timeframe
• Collaborate with managers to identify trends and training opportunities
• Support continuous improvement by contributing to issue resolution and process refinement
• Engage with manufacturer technical support when needed
• Assist the Service department during high-demand periods

Qualifications

• 5+ years of hands-on experience in HVAC service and/or installation
• Strong troubleshooting and diagnostic skills across residential systems
• Ability to create clear, concise, and accurate service documentation
• Experience working with ServiceTitan or similar field service software (preferred)
• Strong communication and interpersonal skills
• Ability to train, mentor, and support fellow technicians
• Commitment to delivering exceptional customer service
• Ability to pass a background check and drug test
• EPA Certification is a MUST