On-Site HVAC Solar Service Rep - Customer Care Pro

West Coast Heating, Air Conditioning, and Solar; El Cajon (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Health insurance

401(k) with 4% matching

Paid sick leave

Vacation time

Professional development opportunities

Supportive work environment

Job summary

West Coast Heating, Air Conditioning, and Solar seeks a friendly Customer Service Representative to be the first point of contact for our customers in El Cajon. On-site, full-time role handling inquiries, scheduling, and service coordination.

You will answer calls and emails, maintain CRM records, coordinate with field crews, and support the sales team while delivering exceptional service. The ideal candidate has 2+ years in customer service and a HVAC or related background.

Qualifications

• Minimum of 2 years in a customer service role, preferable in HVAC, construction, or related industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities to handle customer issues effectively.
• Strong organizational and time management skills to handle multiple tasks.
• Proficiency in using CRM software (Service Titan) and other computer applications; scheduling software a plus.
• A genuine desire to help customers and a team-oriented attitude.
• Ability to work well in a team environment and collaborate with colleagues to achieve goals.

Responsibilities

• Answer incoming calls and emails from customers, address inquiries, and provide information about services.
• Schedule service appointments, coordinating with customers and field teams to ensure timely service delivery.
• Handle customer complaints and issues, resolving promptly while maintaining positive relationships.
• Maintain accurate records of customer interactions, appointments, and service requests in the CRM system.
• Collaborate with sales, installation, and service teams to ensure seamless communication and service delivery.
• Stay informed about products and services to provide accurate information and recommendations.
• Assist with inbound sales inquiries, providing information and transferring leads to the sales team.

Skills

Customer service

Verbal & written communication

Problem-solving

Organizational skills

Team player

Scheduling coordination

Tools

Service Titan

Job description

West Coast Heating, Air Conditioning, and Solar seeks a friendly Customer Service Representative to be the first point of contact for our customers in El Cajon. On-site, full-time role handling inquiries, scheduling, and service coordination.

You will answer calls and emails, maintain CRM records, coordinate with field crews, and support the sales team while delivering exceptional service. The ideal candidate has 2+ years in customer service and a HVAC or related background.