HVAC Truck-Based Service Leader

Johnson Controls, Inc.; Pasadena (TX); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Johnson Controls, Inc. is seeking an HVAC Truck Based Service Manager in Pasadena, TX to lead a field service team focused on profitability, productivity, and safety.

You will drive labor and materials growth, manage customer relationships, and coordinate with branch leadership to meet commitments and expand the service business. The role requires strong leadership, budgeting, and customer service skills, with experience in a service-delivery environment and proficiency in MS Office.

Qualifications

• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.

Responsibilities

• Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
• Set and monitor customer account gross margin delivery, profitability, and overall service performance.
• Drive L&M growth through Technicians and Team Leads while supporting strong execution of the service business.
• Lead resolution of warranty-related customer issues and ensure service commitments are completed.
• Review and approve L&M quotations in line with business expectations.
• Manage customer relationship development and satisfaction through consistent follow-up and communication.
• Support employee development, retention, hiring, training, and transition of new team members.
• Maintain appropriate staffing levels to support current work and new business needs.
• Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
• Procure and maintain fleet and tools inventory to support field execution.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service delivery team members.
• Conduct formal performance reviews and address day-to-day performance and related team issues.
• Support safety performance and ensure program compliance across the team.

Skills

Management experience

Prioritization

Team leadership

Interpersonal skills

Customer service

Negotiation skills

Written and verbal communication

MS Office proficiency

Education

Technical school training or equivalent

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows environment

Job description

Johnson Controls, Inc. is seeking an HVAC Truck Based Service Manager in Pasadena, TX to lead a field service team focused on profitability, productivity, and safety.

You will drive labor and materials growth, manage customer relationships, and coordinate with branch leadership to meet commitments and expand the service business. The role requires strong leadership, budgeting, and customer service skills, with experience in a service-delivery environment and proficiency in MS Office.