HVAC Field Service Manager - Truck-Based Ops

YDU JC Air Cond & Ref Inc.- Dubai; Lubbock (TX); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Sick time

Job summary

Johnson Controls in Lubbock, TX is seeking a Truck Based Service Manager to lead a field service team focused on profitability, productivity, and customer satisfaction. The role emphasizes people leadership, financial discipline, and day-to-day service execution across branch and cross-functional teams.

The role requires a technical background in HVAC/building controls, 3+ years of management experience, and strong communication and negotiation skills.

Qualifications

• Technical school training or equivalent experience in HVAC or building controls.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.

Responsibilities

• Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
• Set and monitor customer account gross margin delivery, profitability, and overall service performance.
• Drive L&M growth through Technicians and Team Leads while supporting strong execution of the service business.
• Lead resolution of warranty-related customer issues and ensure service commitments are completed.
• Review and approve L&M quotations in line with business expectations.
• Manage customer relationship development and satisfaction through consistent follow-up and communication.
• Support employee development, retention, hiring, training, and transition of new team members.
• Maintain appropriate staffing levels to support current work and new business needs.
• Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
• Procure and maintain fleet and tools inventory to support field execution.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service delivery team members.
• Conduct formal performance reviews and address day-to-day performance and related team issues.
• Support safety performance and ensure program compliance across the team.

Skills

Technical leadership

HVAC knowledge

Customer service

Negotiation

Written and verbal communication

MS Office

Financial accounting

Team development

Education

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows OS

Job description

Johnson Controls in Lubbock, TX is seeking a Truck Based Service Manager to lead a field service team focused on profitability, productivity, and customer satisfaction. The role emphasizes people leadership, financial discipline, and day-to-day service execution across branch and cross-functional teams.

The role requires a technical background in HVAC/building controls, 3+ years of management experience, and strong communication and negotiation skills.