HVAC Service Delivery Manager — Growth, Margin & Leadership

Johnson Controls; Pasadena (CA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

401K

Paid time off

Safety culture

Job summary

Johnson Controls is seeking an HVAC Truck Based Service Manager in Pasadena, CA to lead a field service team focused on profitability, safety, and customer satisfaction. You will oversee budgeting, staffing, and performance of Technicians and Customer Service Agents, driving labor and material growth and ensuring service commitments are met.

Responsibilities include setting gross margins, approving quotes, developing the team, and maintaining strong customer relationships while ensuring

Qualifications

• Technical school training or equivalent experience in the HVAC/building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.

Responsibilities

• Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
• Set and monitor customer account gross margin delivery, profitability, and overall service performance.
• Drive L&M growth through Technicians and Team Leads while supporting strong execution of the service business.
• Lead resolution of warranty-related customer issues and ensure service commitments are completed.
• Review and approve L&M quotations in line with business expectations.
• Manage customer relationship development and satisfaction through consistent follow-up and communication.
• Support employee development, retention, hiring, training, and transition of new team members.
• Maintain appropriate staffing levels to support current work and new business needs.
• Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
• Procure and maintain fleet and tools inventory to support field execution.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service delivery team members.
• Conduct formal performance reviews and address day-to-day performance and related team issues.
• Support safety performance and ensure program compliance across the team.

Skills

People leadership

Customer service

Negotiation

Communication

Scheduling

Team management

Financial basics

Education

Technical school training or equivalent in HVAC/building controls

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

Johnson Controls is seeking an HVAC Truck Based Service Manager in Pasadena, CA to lead a field service team focused on profitability, safety, and customer satisfaction. You will oversee budgeting, staffing, and performance of Technicians and Customer Service Agents, driving labor and material growth and ensuring service commitments are met.

Responsibilities include setting gross margins, approving quotes, developing the team, and maintaining strong customer relationships while ensuring