HVAC Technical Support & Training Specialist

Rheem Manufacturing Company

Milwaukee (WI)

In loco

USD 60.000 - 80.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Rheem Midwest Distribution (RMD) - Air Management Supply and Design Air is seeking an HVAC Technical Support Representative to troubleshoot equipment, deliver customer training, and support warranty processes. The role serves customers, contractors, and internal teams across the Midwest with travel to local sites.

Ideal candidates have 5+ years in HVAC, strong communication, and the ability to read wiring diagrams.

Competenze

Minimum 5 years of related HVAC experience in a technical capacity is required.
Experience in preventative maintenance, installation, and repair of HVAC systems.
Strong mechanical and electrical troubleshooting skills.
Excellent verbal and written communication skills.
Ability to read and interpret wiring diagrams and schematics.
Willingness to travel locally up to 25%.

Mansioni

Serve as a primary technical resource for contractors, customers, and internal teams.
Troubleshoot equipment and system issues via phone, email, virtual meetings, and on-site visits.
Analyze problems, identify root causes, and recommend solutions.
Provide technical training to customers, contractors, and internal staff.
Document customer interactions and resolutions in the CRM system.
Support warranty claims and coordinate vendor interactions.