HVAC Technical Support & Training Specialist

VP Supply Corp; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

VP Supply Corp in Rochester, NY, seeks an HVAC Technical Service Advisor to serve as a trusted technical resource for contractors and internal teams. You will troubleshoot HVAC issues, support warranty claims, deliver technical training, and ensure successful installations and long-term customer satisfaction.

Join a family-owned distributor with 60+ years of industry experience. The role offers ongoing manufacturer training, a collaborative culture, and competitive compensation and benefits.

Qualifications

• 3-5 years of HVAC industry experience preferred.
• Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications.
• Experience with ductless and/or VRF systems is strongly preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support to contractors, technicians, and internal team members by phone, email, and in person.
• Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation.
• Conduct technical training on HVAC products and systems.
• Perform job site visits, when needed, to help diagnose and resolve complex technical issues.
• Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers.
• Help resolve warranty disputes between manufacturers and customers.
• Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications.
• Partner with sales, service, warranty, and product management teams to support customer success.
• Attend manufacturer training programs and stay current on new products and technologies.

Skills

HVAC knowledge

Troubleshooting

Customer service

Communication skills

Problem solving

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

VP Supply Corp in Rochester, NY, seeks an HVAC Technical Service Advisor to serve as a trusted technical resource for contractors and internal teams. You will troubleshoot HVAC issues, support warranty claims, deliver technical training, and ensure successful installations and long-term customer satisfaction.

Join a family-owned distributor with 60+ years of industry experience. The role offers ongoing manufacturer training, a collaborative culture, and competitive compensation and benefits.