HVAC Technical Support Training Advisor

RadNet, Inc.; Panama City (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Technical Service Advisor to provide expert support to HVAC dealers and to assist the Sales Team in growing the premier distributor network. You will support by phone, on-site visits and training events to improve technicians’ proficiency.

Ideal candidates will have strong communication, multi-tasking abilities and the capacity to work independently or in a team. You will conduct dealer training, maintain schedules, submit activity and expense reports,

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Proficiency in Microsoft Office.
• Excellent communication skills, including oral, written, and verbal.
• Ability to effectively multi-task and learn quickly.

Responsibilities

• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third‑party supplier’s dealers and sales professionals, and branch personnel.
• Conduct on‑site job visits when necessary.
• Conduct Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
• Maintain regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.
• Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
• Maintain a personal and professional development plan.
• Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
• Develop and maintain an appropriate expense budget.
• Submit regular activity and expense reports, as appropriate and within specified time requirements.
• Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
• Expense reports are required to be submitted within 15 days of the end of each month.
• Will maintain an accurate and updated digital calendar, shared with their manager.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service mindset

Written and verbal communication

Analytical thinking

Problem solving

Teamwork

Independent work

Process improvement

English proficiency

Negotiation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company LLC is seeking a Technical Service Advisor to provide expert support to HVAC dealers and to assist the Sales Team in growing the premier distributor network. You will support by phone, on-site visits and training events to improve technicians’ proficiency.

Ideal candidates will have strong communication, multi-tasking abilities and the capacity to work independently or in a team. You will conduct dealer training, maintain schedules, submit activity and expense reports,