HVAC Technical Services & Training Manager

Potere Search (PS); United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A national HVAC services firm is seeking an HVAC Technical Services & Training Manager based in Phoenix, AZ. The role involves developing and delivering training programs for customers and technicians, providing technical support, and troubleshooting complex HVAC field issues. Ideal candidates should have extensive HVAC experience, excellent teaching abilities, and a commitment to customer satisfaction. This position offers opportunities for growth and cross-functional collaboration with sales and engineering teams.

Qualifications

• Experienced HVAC technician with strong training skills.
• Extensive experience with inverter-compressor or ductless systems.
• Ability to create technical manuals and content.

Responsibilities

• Develop and provide technical training to customers and staff.
• Create manuals and diagrams for HVAC systems.
• Troubleshoot HVAC field issues and guide contractors in diagnostics.
• Coordinate field issue resolutions and conduct site visits.

Skills

HVAC technology expertise

Teaching and training

Troubleshooting

Customer support

Job description

"A Day in the Life of HVAC Technical Services & Training Manager"

The position will be based in Phoenix, AZ, with some travel to train customers, contractors, and staff. This is a ground-level, newly-developed and evolving role with room to grow. Ideal applicants would be experienced residential and light-commercial HVAC technicians with training who excel at teaching, troubleshooting, providing solutions, and customer field support. Extensive experience with inverter-compressor and/or ductless systems is a plus! Job responsibilities would include developing, coordinating, and delivering training programs for distributors and technicians, providing technical support as needed, and administering warranty services.

Duties and Responsibilities

Training, Technical Support, and Field Expertise

• Develop and provide expert-level technical training to Customers and Staff through face-to-face, hands-on, and virtual mediums.
• Create/Edit Manuals, wiring diagrams, presentations, and video/document content.
• Troubleshoot complex HVAC field issues and guide contractors through diagnostic procedures when necessary for technical support.
• Coordinate remote resolution of field issues; occasional site visits for major escalations.

Cross-Functional Collaboration

• Partner with Sales to support customer satisfaction and service improvement initiatives.
• Build and maintain strong working relationships with vendors, engineering partners, and service contractors.

Potere Search, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.