Technical Service Advisor

VP Supply Corp.; City of Rochester, Northern (NY, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

VP Supply Corp. in Rochester, NY is seeking an HVAC Technical Service Advisor to serve as a technical resource for customers and internal teams.

You will troubleshoot HVAC equipment, support warranty claims, and deliver product training to contractors to ensure successful installations and long-term satisfaction. The ideal candidate has 3-5 years of HVAC hands-on experience, strong communication, and proficiency with MS Office.

Qualifications

• 3-5 years HVAC industry experience preferred.
• Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications.
• Excellent customer service and communication skills.
• Willingness to travel occasionally and perform site visits if needed.

Responsibilities

• Provide technical support to contractors, technicians, and internal teams by phone, email, and in person.
• Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation.
• Conduct technical training on HVAC products and systems.
• Perform job site visits to diagnose and resolve complex technical issues.
• Support warranty claims by reviewing applications, communicating status, and coordinating with manufacturers.
• Help resolve warranty disputes between manufacturers and customers.

Skills

HVAC experience

Customer service

Troubleshooting

Communication

Travel

Education

High School Diploma

Tools

MS Office

Job description

Help Contractors Succeed. Solve Technical Challenges. Grow Your HVAC Career.

VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.

HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.

If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.

What You'll Do

• Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
• Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
• Conduct technical training on HVAC products and systems
• Perform job site visits, when needed, to help diagnose and resolve complex technical issues
• Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
• Help resolve warranty disputes between manufacturers and customers
• Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
• Partner with sales, service, warranty, and product management teams to support customer success
• Attend manufacturer training programs and stay current on new products and technologies

Why Join VP Supply?

• Join a respected, family-owned company with over 60 years of success
• Work alongside knowledgeable HVAC professionals and industry experts
• Opportunity to expand your technical expertise through ongoing manufacturer training
• Collaborative, team-oriented culture that values customer service and continuous learning
• Competitive compensation and comprehensive benefits
• Opportunity for long-term career growth

Requirements

What We're Looking For

• 3-5 years of HVAC industry experience preferred
• Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
• Experience with ductless and/or VRF systems, including controls, is strongly preferred
• Excellent customer service and communication skills
• Strong problem-solving and troubleshooting abilitiesHighly organized with strong attention to detail
• Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
• High school diploma or equivalent required
• Ability to travel occasionally, including overnight travel for training or customer site visits
• Ability to climb ladders and work comfortably at heights when necessary

If you're passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we'd love to hear from you.