HVAC Technical Services Lead

daikinapplied; New York (NY); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Daikin Applied seeks a Technical Services Supervisor in Long Island City to lead field service teams and deliver advanced HVAC support. You will mentor technicians, coordinate field activities, and ensure safety and quality in every project.

The role requires 5+ years in commercial HVAC service and 2–4 years in people leadership, with an associate degree or HVAC certification. In-office/field work combines collaboration with customers and a strong focus on results.

Qualifications

• Associate's degree OR HVAC certification.
• 2-4 years of people leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types, application methods, and performance.

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Ensure compliance with safety standards, building codes, and company policies.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer-focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Skills

People leadership

HVAC service

HVAC troubleshooting

HVAC systems knowledge

Project coordination

Education

Associate degree or HVAC certification

Job description

Daikin Applied seeks a Technical Services Supervisor in Long Island City to lead field service teams and deliver advanced HVAC support. You will mentor technicians, coordinate field activities, and ensure safety and quality in every project.

The role requires 5+ years in commercial HVAC service and 2–4 years in people leadership, with an associate degree or HVAC certification. In-office/field work combines collaboration with customers and a strong focus on results.