Technical Services Supervisor

Daikin Applied; New York (NY); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

401K with employer match

Paid time off

Tuition reimbursement

Job summary

Daikin Applied seeks a Technical Services Supervisor for our Long Island City team to lead field service efforts, troubleshoot complex HVAC issues, and drive technical solutions for customers in the New York area.

The role requires 5+ years of HVAC service experience and 2-4 years of people leadership, with in-office/field responsibilities in a fast-paced environment. Competitive benefits and growth opportunities are offered.

Qualifications

• 2-4 years of people leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types and operational performance in commercial/industrial projects.

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Ensure compliance with safety standards and building codes.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer-focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Skills

HVAC Troubleshooting

People Leadership

Field Service

Education

Associate degree or HVAC certification

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Technical Services Supervisor for our Long Island City Team. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Long Island City - In office/Field Requirements

Your Responsibilities:

• Serve as the primary technical resource for service technicians and SSRs
• Provide advanced HVAC troubleshooting and field support
• Support equipment startups, commissioning, and complex repairs
• Review service opportunities and develop technical solutions
• Manage warranty claims, documentation, and recovery efforts
• Assist with estimating, scope reviews, and technical risk assessments
• Mentor, coach, and develop service technicians
• Conduct field visits to support technicians and resolve escalations
• Ensure compliance with safety standards, building codes, and company policies
• Coordinate technician schedules, project execution, and resource planning
• Review service reports and validate repair recommendations
• Support preventative maintenance programs and service agreement commitments
• Identify repair, retrofit, and equipment replacement opportunities
• Partner with Service Sales to deliver customer-focused solutions
• Develop technician training plans and support ongoing certifications
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory

Your Qualifications:

• Associate's degree OR relevant experience paired with a technical/trade school HVAC certification
• 2-4 years of people leadership experience
• 5+ years of commercial HVAC service experience
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects

Your Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position.

The typical annual base salary for this position ranges from $87,800.00 - $144,800.00 in New York/New Jersey. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!