Senior HVAC Field Services Supervisor

Daikin Applied Americas Inc; New York (NY); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401K with employer match

Paid time off and holidays

Sick time per law

Tuition reimbursement

Job summary

Daikin Applied is seeking a Technical Services Supervisor for the Long Island City team to lead service technicians and SSRs, delivering advanced HVAC troubleshooting and field support for startups and complex repairs.

You will mentor technicians, review service opportunities, manage warranties, and coordinate schedules while ensuring safety, compliance, and high-quality service delivery. This role blends in-office leadership with hands-on field work in New York.

Qualifications

• Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification.
• 2-4 years of people leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer-focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Skills

People leadership

HVAC troubleshooting

Field service coordination

Education

Associate’s degree or HVAC trade certification

Job description

Daikin Applied is seeking a Technical Services Supervisor for the Long Island City team to lead service technicians and SSRs, delivering advanced HVAC troubleshooting and field support for startups and complex repairs.

You will mentor technicians, review service opportunities, manage warranties, and coordinate schedules while ensuring safety, compliance, and high-quality service delivery. This role blends in-office leadership with hands-on field work in New York.