HVAC Tech Support Specialist — Office-Based, 1st Shift

Express Employment Professionals - Cincinnati East; Libertyville (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Express Employment Professionals in Libertyville, IL is seeking an HVAC Technical Support Specialist to apply your HVAC expertise in an office-based setting. This role offers a Monday-Friday schedule, competitive salary, and the chance to support service, sales, and accounting teams.

You will provide technical support to service technicians by phone and email, troubleshoot equipment, interpret diagrams, prepare quotes, and coordinate with vendors to resolve customer requests.

Qualifications

• HVAC field experience including service or installation is preferred.
• Ability to read and interpret HVAC schematics, wiring diagrams and technical docs.
• Strong troubleshooting and problem-solving abilities; must communicate clearly with technicians and contractors.

Responsibilities

• Provide technical support to HVAC service technicians and contractors via phone and email.
• Assist with troubleshooting equipment, installation questions, startup support, and service inquiries.
• Research HVAC equipment and identify replacement parts using model numbers, serials, schematics, and manufacturer docs.
• Read and interpret wiring diagrams, technical manuals, and equipment drawings.
• Prepare parts quotations, process orders, and communicate pricing and availability.
• Coordinate with manufacturers, vendors, and internal departments to resolve customer requests.
• Maintain accurate documentation of technical support cases, parts orders, and customer communications.
• Independently manage multiple requests and follow through to completion.
• Serve as a critical resource for field technicians requiring technical assistance.

Skills

HVAC experience

Schematics reading

Troubleshooting

Customer communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Express Employment Professionals in Libertyville, IL is seeking an HVAC Technical Support Specialist to apply your HVAC expertise in an office-based setting. This role offers a Monday-Friday schedule, competitive salary, and the chance to support service, sales, and accounting teams.

You will provide technical support to service technicians by phone and email, troubleshoot equipment, interpret diagrams, prepare quotes, and coordinate with vendors to resolve customer requests.