Hybrid HVAC Tech Support Specialist

ExecuSource, Inc.; O’Fallon, Northern (MO, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

ExecuSource, Inc. is seeking an IMMEDIATE Technical Support Representative for a hybrid role in O'Fallon, MO. The position supports residential and commercial HVAC and related products, with a training period and potential transition to permanent employment based on performance.

Schedule includes 8:00 AM–5:00 PM CST training, followed by a flexible 8:00 AM–7:00 PM CST post-training window. The role involves assisting customers, contractors, and technicians with product service, installation, and

Qualifications

• Minimum 1 year in technical support or related hands-on experience.
• Strong verbal communication and customer service skills.
• Ability to read and comprehend technical instructions and manuals.
• Comfortable providing detailed technical guidance over the phone.

Responsibilities

• Provide phone-based technical support for residential and commercial products.
• Troubleshoot service, installation, performance, and operational issues.
• Ask diagnostic questions to identify root causes and guide customers through steps.
• Escalate complex issues when needed and maintain professionalism.

Skills

Technical support

Customer service

Verbal communication

Mechanical aptitude

Job description

ExecuSource, Inc. is seeking an IMMEDIATE Technical Support Representative for a hybrid role in O'Fallon, MO. The position supports residential and commercial HVAC and related products, with a training period and potential transition to permanent employment based on performance.

Schedule includes 8:00 AM–5:00 PM CST training, followed by a flexible 8:00 AM–7:00 PM CST post-training window. The role involves assisting customers, contractors, and technicians with product service, installation, and