First-Shift HVAC Support: Troubleshooting & Training

auersteel; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay Based on Experience

Comprehensive Benefits Package

Flexible Work Schedules

Paid Time Off

Wellness Challenges

Retirement Plan Options

Job summary

Auer Steel & Heating Supply Co. is seeking a Technical Support Specialist to join their team in Madison, WI. The role focuses on providing post-sale customer support for HVAC equipment, requiring effective troubleshooting skills.

The ideal candidate will have over three years of experience in HVAC/R installation and service, exceptional communication skills, and a positive attitude. This position offers a comprehensive benefits package, flexible schedules, and wellness incentives.

Qualifications

• 3+ years of experience in the installation and service of HVAC/R equipment.
• A positive attitude and a desire to help others.
• Ability to stay calm under pressure.

Responsibilities

• Provide basic troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits and guide callers to resolution.
• Document call information for follow-up as required.
• Conduct training classes on installation and troubleshooting techniques.

Skills

Exceptional communication and presentation skills

Basic Computer Skills, Microsoft Windows

Strong written communication skills

Resourcefulness and vision

Job description

Auer Steel & Heating Supply Co. is seeking a Technical Support Specialist to join their team in Madison, WI. The role focuses on providing post-sale customer support for HVAC equipment, requiring effective troubleshooting skills.

The ideal candidate will have over three years of experience in HVAC/R installation and service, exceptional communication skills, and a positive attitude. This position offers a comprehensive benefits package, flexible schedules, and wellness incentives.