HVAC Technical Support Specialist - First Shift

auersteel; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Flexible schedule

Paid time off

Wellness incentives

Retirement plan matching

Job summary

Auer Steel & Heating Supply Co. is hiring a Technical Support Specialist to provide post-sale support for HVAC equipment from Milwaukee, WI or Madison, WI locations.

The role focuses on troubleshooting, installation assistance, and customer guidance for heating and cooling systems. Applicants should have 3+ years in HVAC/R installation and service, strong communication skills, and a willingness to learn about our products.

Qualifications

• 3+ years of experience in the installation and service of HVAC/R equipment.
• Strong written communication and customer service skills.
• Desire to learn about assigned products and provide post-sale support.

Responsibilities

• Provide basic troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Document call information for follow-up and training needs.
• Conduct training classes on basic installation and troubleshooting techniques.
• Other duties as assigned.

Skills

HVAC/R installation

Troubleshooting

Customer service

Technical documentation

Communication

Tools

Microsoft Windows

Job description

Auer Steel & Heating Supply Co. is hiring a Technical Support Specialist to provide post-sale support for HVAC equipment from Milwaukee, WI or Madison, WI locations.

The role focuses on troubleshooting, installation assistance, and customer guidance for heating and cooling systems. Applicants should have 3+ years in HVAC/R installation and service, strong communication skills, and a willingness to learn about our products.