HVAC Service Training Lead

SoGood Plumbing, Heating, & Air; Virginia (MN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Unlimited paid leave

401(k) retirement plan

Leadership development

Company phone & tablet

Job summary

SoGood Plumbing, Heating & Air is seeking a proven leader to build and mentor a service leadership team in the Richmond area. You’ll design training programs, coach technicians on customer rapport, optimize service calls, and elevate technical skills across the department.

You will drive revenue growth through effective coaching, leadership development, and hands-on operational excellence, while promoting a culture of quality and integrity in every job.

Qualifications

• Proven leadership in a HVAC service organization.
• Experience designing and delivering technician trainings.
• Ability to coach technicians to improve service quality and revenue.

Responsibilities

• Conduct weekly trainings with technicians to develop service skills.
• Understand sales criteria and help team exceed revenue goals.
• Perform ride-alongs and debrief to improve performance.
• Monitor technician performance and advise on improvements.
• Show technicians how to establish customer rapport to sell products and services.
• Provide technical support for HVAC-related issues.

Skills

Leadership

Training

Coaching

Customer rapport

Team management

HVAC knowledge

Tools

Nexstar Network

Job description

SoGood Plumbing, Heating & Air is seeking a proven leader to build and mentor a service leadership team in the Richmond area. You’ll design training programs, coach technicians on customer rapport, optimize service calls, and elevate technical skills across the department.

You will drive revenue growth through effective coaching, leadership development, and hands-on operational excellence, while promoting a culture of quality and integrity in every job.