HVAC Service Manager

Jobless; Virginia, Northern (IL, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Unlimited paid leave

401(k) retirement plan

Leadership development

Company equipment (phone & iPad/laptop

Job summary

SoGood Plumbing, Heating & Air is seeking a proven leader to head its HVAC service department in the Richmond area. You will mentor technicians, scale the team, and deliver exceptional service while achieving operational targets.

You will oversee daily field operations, coordinate with dispatch, and drive customer satisfaction, retention, and revenue growth through strong leadership and process improvements.

Qualifications

• Proven leadership experience in a service or technical organization.
• Strong HVAC technical background and field leadership.
• Track record of building high-performing service teams.

Responsibilities

• Lead, mentor, and scale the HVAC service department to meet targets.
• Oversee daily operations with dispatch to maximize field efficiency.
• Track KPIs such as revenue, ticket sizes, conversions, and customer reviews.
• Address escalated customer concerns to ensure retention and satisfaction.
• Conduct weekly team meetings, training, and safety briefings.
• Recruit, interview, and onboard HVAC technicians to support growth.

Skills

Leadership

Team coaching

HVAC expertise

Operations management

Customer service

Education

HVAC Certification

Tools

Dispatch software

Inventory management systems

CRM software

Safety training programs

Job description

You’re a proven leader in the trade, and you want to join a team that values your expertise, empowers your leadership, and gives you the autonomy to build a winning department.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the Richmond area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to lead a team like this. How much you feel appreciated when you build systems that work and mentor technicians who excel. How much we invest in leadership development and industry-leading training. How rewarding it is to drive operational excellence in a company where quality and integrity come first. People often come to us looking for a job. They stay with us because they find a fulfilling career, leadership support, and real opportunities to grow.

Why Choose SoGood Plumbing, Heating & Air

• Competitive Compensation: Competitive base salary plus performance bonuses/incentives.
• Health Coverage: Medical, Vision, and Dental Insurance with SoGood paying $250 monthly towards medical.
• Work-Life Balance: Unlimited Paid Leave.
• Retirement: 401(k) retirement plan.
• Leadership Development: Paid executive and operational training through Nexstar Network.
• Company Tech: Company-supplied phone, and iPad/laptop.

The Big Task

You will lead, mentor, and scale our HVAC service department to deliver exceptional service, hit operational targets, and build a high-performing team of elite service technicians.

Key Sub Tasks

• Lead, coach, and develop service technicians through regular ride-alongs, technical training, and soft-skill development.
• Oversee daily service operations in coordination with dispatch to maximize field efficiency and customer satisfaction.
• Track and manage key departmental metrics (KPIs), including revenue goals, average ticket size, conversion rates, and customer review scores.
• Handle escalated customer concerns with professionalism, ensuring high client retention and five-star satisfaction.
• Conduct weekly team meetings, technical review sessions, and safety briefings.
• Ensure all truck inventory, equipment, tools, and departmental paperwork meet company standards.
• Recruit, interview, and onboard top-tier HVAC talent to support company growth.

If you want to be part of something bigger than just a job—make this career move and lead a team where your impact drives the entire company's success. If this sounds like you, learn more about us at sogoodplumbingandhvac.com.

Equal Opportunity Employer

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you