Service Coach & Team Leader — Plumbing & HVAC

WizeHire, Inc; Quincy (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance (Blue Cross Blue_Sh)

Dental insurance (100% paid)

Vision insurance (100% paid)

Life insurance (100% paid)

401(k) with 4% company match

PTO 120 hours from day one

Pet insurance

Company vehicle and gas card

Company cell phone and iPad

Uniforms with shoe allowance

Flexible schedule

Training opportunities

Birthday off

Monthly recognition and rewards

Anniversary gifts

Leadership support

ServiceTitan software

Job summary

Trust 1 Heating, Cooling & Plumbing is seeking a coaching leader to elevate a strong service team. You’ll develop people, lead through inspiration, and maintain a data-driven focus on KPIs while turning customer outcomes into wins.

You’ll guide the team through tough conversations with honesty and respect, while staying hands-on and aligned with the owner’s expectations. This role rewards performance, teamwork, and continuous improvement.

Qualifications

• Not a boss. Not a paper-pusher. A coach.
• You lead by lifting the team and driving performance with care and respect.
• You engage in tough conversations with honesty and accountability.

Skills

Inspiring leadership

Coaching

Honest conversations

KPIs

Direct communication

Tools

ServiceTitan

Job description

Trust 1 Heating, Cooling & Plumbing is seeking a coaching leader to elevate a strong service team. You’ll develop people, lead through inspiration, and maintain a data-driven focus on KPIs while turning customer outcomes into wins.

You’ll guide the team through tough conversations with honesty and respect, while staying hands-on and aligned with the owner’s expectations. This role rewards performance, teamwork, and continuous improvement.