HVAC Service Technical Advisor

Brandt Heating and Air Conditioning; Iowa City (IA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

6 paid holidays

401(k) with company match

Company vehicle

Cell phone stipend

Certification support

Interplay Learning trainings

Ride-alongs and coaching

Opportunity to mentor

Job summary

Brandt Heating and Air Conditioning in Iowa City is seeking an HVAC Service Technical Advisor who blends technical HVAC know-how with mentoring and leadership. You’ll coach technicians, help set expectations, and create training programs while staying connected to field work in a role with more predictable hours.

The position emphasizes training, assessment, and service department development, including collaboration with dispatch and installation teams, and maintaining safety standards.

Qualifications

• State of Iowa HVAC License is required.
• Valid driver's license.
• Level 4+ technician experience.
• 3+ years in customer service or management within a service industry, or equivalent education/experience.
• Ability to read and interpret wiring diagrams and blueprints.
• Strong troubleshooting skills across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units.
• Ability to safely operate scissors and genie lifts.
• Basic sheet metal knowledge.
• Understanding of air balancing principles and techniques.
• Experience making repair and replacement decisions.
• Strong computer skills and organization.
• Advanced customer service and communication skills.
• Demonstrated leadership and accountability.
• NATE certification preferred.
• Resides within 30 miles of location.

Responsibilities

• Coach technicians and guide field staff through coaching and feedback.
• Troubleshoot complex HVAC issues and support repair-versus-replacement decisions.
• Conduct training and mentoring programs for the team.
• Help establish and maintain technician expectations and performance standards.
• Build and maintain training programs through Interplay Learning.
• Review callbacks to identify and prevent repeat problems.
• Collaborate with dispatch, service, and installation teams.
• Help maintain safety and code compliance.
• Develop relationships with local trade schools to support recruitment and training.

Skills

Leadership

Coaching

Customer service

Technical HVAC knowledge

Training delivery

People management

Education

State of Iowa HVAC License

High School Diploma or equivalent

NATE certification preferred

Tools

ServiceTitan

Interplay Learning

Job description

Still Love HVAC, But Ready for a Better Schedule?

Maybe you're an experienced HVAC technician who still enjoys the technical side of the job, but you're ready for something different.

You want to use your experience, help other technicians grow, solve challenging problems, and take on more leadership, without spending every day running service calls or being on call every week.

That's exactly what this opportunity is designed for.

Brandt Heating and Air Conditioning is hiring an HVAC Service Technical Advisor in Iowa City. This role combines technical expertise with training, mentoring, field support, and leadership while offering more controlled hours than a traditional technician position.

This Is More Than a Technical Role

The Technical Advisor is one of the people technicians turn to when they need guidance.

You’ll help set expectations, coach technicians, identify training needs, develop training programs, and provide technical support when a job becomes more complicated.

You’ll spend time in the field, but your role goes beyond individual service calls. You’ll help improve how the department operates and how technicians develop throughout their careers.

You’ll also:

• Ride along with technicians to provide coaching and feedback
• Help troubleshoot complex HVAC issues
• Support repair-versus-replacement decisions
• Conduct training and mentoring
• Help establish and maintain technician expectations
• Build and maintain training programs through Interplay Learning
• Review callbacks and help identify ways to prevent repeat problems
• Collaborate with dispatch, service, and installation
• Help maintain safety and code compliance
• Support relationships with local trade schools

A Better Way to Use Your HVAC Experience

This role offers more predictable and consistent hours than a traditional technician position, while keeping you connected to the technical work you enjoy.

On-call responsibilities are shared through a good rotation, meaning you won't be on call every week. The company also places a real emphasis on work-life balance and works to get the team wrapped up earlier whenever the day's work allows.

Compensation & Benefits

$80,000–$150,000 base pay with bonus eligibility, plus:

• Health, dental, and vision insurance
• Disability and life insurance
• PTO
• 6 paid holidays
• 401(k) with company match
• Company vehicle and fuel
• Cell phone or stipend
• Certification support
• Interplay Learning and structured training
• Regular ride-alongs and hands-on coaching
• Opportunities to teach, mentor, and influence department standards

What You’ll Need

We're looking for an experienced HVAC professional who has the technical foundation and people skills to help others succeed.

Qualifications include:

• State of Iowa HVAC License
• Valid driver's license
• Level 4+ technician experience
• 3+ years in customer service or management within a service industry, or equivalent education/experience
• Ability to read and interpret wiring diagrams and blueprints
• Strong troubleshooting skills across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Basic sheet metal knowledge
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills and organization
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

NATE certification and experience with MeasureQuick are preferred.

What You’ll Be Part Of

We're not a dead-end job. We're not a toxic team. We're not wasting your time.

STILL READING? GOOD! HERE'S OUR STORY:

We're committed to doing the right thing for customers and teammates-every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.

Your Experience Can Go Further

If you're ready for a role where your HVAC knowledge isn't just used to complete the next call, but to train technicians, develop people, establish expectations, and improve the entire service department, this could be the opportunity you've been looking for.