Residential HVAC Service Manager

Ultimate Heating & Air, Inc; Meridian (ID); Sur place; USD 80 000 - 145 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Health, dental, vision, life insurance

401(k) with company match

Paid time off

Training facility & leadership dev

Dedicated support resources

Tool purchase programs

Team events & celebrations

Résumé du poste

Ultimate Heating & Air, Inc. is seeking a Service Manager in Meridian to own service results, grow revenue, and develop technicians into leaders. You will drive KPI performance, coach the team, and ensure a high-standard culture with accountability and strong collaboration across dispatch, sales, and ops.

You will implement onboarding for rapid ramp, handle field leadership on tough calls, and build a pipeline of future leaders while maintaining exceptional customer service.

Qualifications

• 3+ years in the HVAC industry, residential service preferred.
• Experience leading or managing a service team.
• Track record coaching technicians to higher sales and performance.
• Solid knowledge of HVAC systems, diagnostics and parts.
• Fluent with service KPIs and turning data into coaching.
• Able to hold people accountable while maintaining morale.
• Experience with field-service software (ServiceTitan or similar) is a plus.
• Competitive drive and growth mindset for leadership development.

Responsabilités

• Drive department revenue, conversion, average ticket and opportunity-call performance toward aggressive goals.
• Coach techs on sales conversations, customer experience and technical skill through weekly 1:1s and ride-alongs.
• Set and maintain a high standard of culture: accountable, connected and fun.
• Identify high-potential techs and mentor them into lead or leadership roles.
• Support the team on difficult calls when needed and onboard new technicians quickly.
• Collaborate with dispatch, sales, install and ops leaders to keep operations sharp.
• Maintain operational standards for vehicles, processes and service quality.

Connaissances

HVAC experience

Leadership

Coaching technicians

Technical HVAC knowledge

KPIs & data-driven coaching

Accountability & morale

Field-service software (ServiceTitan)

Growth mindset

Outils

ServiceTitan

Description du poste

Build a service department you're proud to put your name on

A well-established, growing residential home services company in the Treasure Valley is looking for a Service Manager who wants to own the results, not just report them.

You'll lead the residential HVAC service team. That means growing revenue, developing technicians into top performers and future leaders, and building a culture where people want to stay and win together. If you're the leader technicians follow because they want to, and you love seeing the scoreboard move, keep reading.

This role is for you if you:

• Get energized by a scoreboard and like to compete
• Can walk into a ride-along and turn an average tech into a top producer
• Talk conversion rates and average tickets with the same ease you troubleshoot a tough no-heat call
• Want real authority to make decisions, set the pace, and build your team your way
• Measure your success by how many people you've grown, not just this month's numbers

What You'll Own

• Revenue & growth: Drive department revenue, conversion, average ticket, and opportunity-call performance toward aggressive goals
• People development: Coach techs on sales conversations, customer experience, and technical skill through weekly 1:1s, ride-alongs, and real-time feedback
• Culture: Set the standard and keep it high while building a team that’s accountable, connected, and fun to be part of
• Leadership pipeline: Spot high-potential techs early and mentor them into lead and leadership roles
• Field support: Jump in on difficult calls when your team needs you
• Onboarding: Set new technicians up to ramp fast and succeed
• Collaboration: Partner with dispatch, sales, install, and ops leaders to keep the whole operation running sharp
• Operational standards: Keep vehicles, process, and service quality at a level customers notice

How You'll Win

You'll be measured on what matters to the business and the people in it:

• Department revenue and technician productivity
• Conversion rate and average ticket
• Callback/return rate
• Technician retention, engagement, and growth
• Customer experience

Hit these numbers and your incentives reflect it.

What You Bring

• 3+ years in the HVAC industry; residential service strongly preferred
• Experience leading, supervising, or managing a service team (strongly preferred)
• A track record of coaching technicians to higher sales and performance
• Solid technical knowledge of HVAC systems, diagnostics, and parts
• Fluency with service KPIs and the ability to turn data into coaching
• The confidence to hold people accountable while keeping morale high
• Experience with field-service software (ServiceTitan or similar) a plus
• A competitive drive and a hunger to keep growing as a leader

What You'll Get

• Total compensation $110K-$145K+: competitive base ($80K-$95K, depending on experience) plus performance incentives tied to department results
• Company vehicle, gas card, phone, and tablet
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Year-round, stable work
• Leadership and professional development investment
• In-house classroom and hands-on training facility
• Dedicated parts and operational support, so you can focus on leading
• Tool purchase programs
• Team events, meals, and celebrations
• Real career advancement in a growing organization