HVAC Technical Advisor

Brandtheating; Iowa City (IA); Vor Ort; USD 80.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Disability and life insurance

PTO

6 paid holidays

401(k) with company match

Company vehicle and fuel

Cell phone or stipend

Certification support

Structured development through Interプレ

Hands‑on coaching and regular ride‑alô

Exposure to a wide range of HVAC Systè

Opportunities to teach, mentor, and」「s

Zusammenfassung

Brandt Heating and Air Conditioning in Iowa City seeks an experienced HVAC Technical Advisor to mentor technicians, set service standards, and lead training initiatives. You will stay connected to field work while guiding the team to improve diagnostics, repairs, and customer satisfaction.

You will develop programs using Interplay Learning, coach through ride-alongs, and collaborate with service, dispatch, and installation to drive consistent, safe, and effective service operations.

Qualifikationen

• State of Iowa HVAC License is required.
• Valid driver's license required.
• Meets criteria of Level 4+ technician.
• 3+ years in customer service or management within a service industry.
• Ability to read and interpret wiring diagrams and blueprints.
• Broad HVAC troubleshooting experience across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units.
• Strong computer skills and proficiency with service management software.
• Resides within 30 miles of our location.

Aufgaben

• Coaching technicians in the field through ride-alongs, complex calls, and customer communication.
• Helping establish technician expectations, standards, and accountability.
• Developing and coordinating training programs using Interplay Learning.
• Providing technical guidance on challenging diagnostic and repair situations.
• Helping technicians make sound repair-versus-replacement decisions.
• Conducting in-house training and mentoring technicians.
• Reviewing callbacks and identifying opportunities to prevent repeat issues.
• Collaborating with service, dispatch, and installation teams.
• Maintaining safety, code compliance, vehicle, and tool standards.
• Building relationships with local trade schools to support recruiting.

Kenntnisse

Strong leadership

Communication skills

Customer service experience

Reading wiring diagrams

ServiceTitan knowledge

Ausbildung

High School Diploma or equivalent

Tools

ServiceTitan or similar software

Jobbeschreibung

Brandt Heating and Air Conditioning | Iowa City, IA
$80,000–$150,000 base pay + bonus eligibility | Full-Time

Ready to Take Your HVAC Experience to the Next Level?

What if your next HVAC opportunity wasn't about running more calls, but about helping other technicians become better at what they do?

Brandt Heating and Air Conditioning is looking for an experienced HVAC Technical Advisor to serve as a trainer, mentor, technical resource, and leader for our service team.

This is a great opportunity for an experienced HVAC professional who enjoys solving complex problems, coaching others, setting expectations, and helping build a stronger service department.

You'll still be connected to the field, but you'll have a schedule with greater consistency and predictability than a traditional service technician role, along with the opportunity to make a broader impact.

What You’ll Do

As our HVAC Technical Advisor, you'll be a key resource for technicians and management. You'll help establish expectations, develop technicians, and make sure our team has the training and support necessary to succeed.

Your responsibilities will include:

• Coaching technicians in the field through ride‑alongs, complex calls, and customer communication
• Helping establish technician expectations, standards, and accountability
• Developing and coordinating training programs using tools such as Interplay Learning
• Providing technical guidance on challenging diagnostic and repair situations
• Helping technicians make sound repair‑versus‑replacement recommendations
• Conducting in‑house training and mentoring technicians
• Reviewing callbacks and identifying opportunities to prevent repeat issues
• Collaborating with service, dispatch, and installation
• Helping maintain safety, code compliance, vehicle, and tool standards
• Building relationships with local trade schools to support recruiting

You'll also stay connected with the office and help coordinate the day‑to‑day technical needs of the service department.

Why This Role?

This position is designed for someone who has already developed strong HVAC skills and is ready to use that experience to influence and develop others.

You'll get:

• $80,000–$150,000 base pay + bonus eligibility
• Health, dental, and vision insurance
• Disability and life insurance
• PTO
• 6 paid holidays
• 401(k) with company match
• Company vehicle and fuel
• Cell phone or stipend
• Certification support
• Structured development through Interplay Learning
• Hands‑on coaching and regular ride‑alongs
• Exposure to a wide range of HVAC systems
• Opportunities to teach, mentor, and help shape department standards

Work‑Life Balance Matters Here

We know experienced HVAC professionals have lives outside of work.

The Technical Advisor position offers more controlled hours than a traditional service technician role, while still providing the variety and hands‑on involvement that makes HVAC work rewarding.

After‑hours responsibilities are shared through a well-balanced on‑call rotation, so you are not carrying the on‑call responsibility every week. The goal is to give our team a sustainable schedule while still providing excellent service to our customers.

What We’re Looking For

You should have the technical knowledge to confidently troubleshoot HVAC systems and the communication and leadership skills to help others succeed.

Required qualifications:

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician
• 3+ years in customer service or management within a service industry, or equivalent education/experience
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting experience with furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills and highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Preferred: NATE certification and comfort implementing tools such as MeasureQuick.

Here’s What We’re NOT

We’re not a dead‑end job. We’re not a toxic team. We’re not wasting your time.

STILL READING? GOOD! HERE'S OUR STORY:

We’re committed to doing the right thing for customers and teammates‑every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.

Ready to Lead, Train, and Make an Impact?

If you're an experienced HVAC professional who is ready to move beyond running service calls and help develop technicians, establish standards, and strengthen an entire service department, we'd like to hear from you.