HVAC Customer Service Representative (CSR)

Bill Bowers A/C and Heating, Inc; Bayonet Point (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid Holidays

Medical insurance (50% employee prem.)

Dental and vision insurance

401(k) with company match

Disability insurance

Accident/critical illness coverage

Hospital indemnity coverage

Pet insurance

Paid training

Monthly breakfasts

End-of-year celebrations

Job summary

Bill Bowers A/C and Heating, Inc. is seeking a dedicated HVAC Customer Service Representative (CSR) to join a small, close-knit team in Hudson, FL. The role centers on inbound calls, scheduling HVAC and electrical service appointments, and providing professional customer support.

You will learn dispatch duties with training and collaborate with CSR and dispatch teams to adapt to changing priorities, including weekend on-call rotations.

Qualifications

• 1-2 years of customer service experience, ideally in a phone-based, office, call center, home services, or service-oriented environment.
• Strong verbal communication skills and a friendly, professional phone presence.
• A team-oriented mindset, with a willingness to cross-train, support coworkers, and help where needed.
• Coachable and open to feedback, with a willingness to learn new systems and processes.
• A dependable, team-oriented approach and willingness to help where needed.
• Comfort using computers and learning new software and processes.
• Familiarity with Housecall Pro is a plus.

Responsibilities

• Answer incoming calls and help homeowners schedule HVAC and electrical service appointments.
• Provide friendly, professional service and help customers understand the next steps for their service needs.
• Accurately enter customer information, appointment details, and service requests into the company's system.
• Assist with dispatch and technician scheduling as needed, with training provided.
• Work collaboratively with the CSR and dispatch team to manage changing priorities and keep daily operations running smoothly.
• Communicate with customers and technicians regarding appointment updates and scheduling changes.
• Participate in a rotating weekend on-call schedule.

Skills

Customer service

Verbal communication

Teamwork

Coachable

Computer literacy

Tools

Housecall Pro

Job description

HVAC Customer Service Representative (CSR)

Full-Time | $18-20 hourly + weekly performance incentives | Hudson, FL

Bill Bowers A/C and Heating, Inc. has been locally owned and operated since 1989, serving Hernando, Pinellas, and Pasco counties. With a 4.9-star Google rating and more than 1,400 reviews, we take pride in providing dependable service and building lasting relationships with our customers.

We're looking for a Customer Service Representative (CSR) to join our small, close-knit team. This role focuses primarily on inbound customer calls and scheduling service appointments for residential HVAC and electrical customers. Our office team works collaboratively, cross-training in customer service and dispatch and stepping in to help one another as needed. You'll receive support learning the dispatch side of the business, so prior dispatch experience is not required.

What You'll Do

• Answer incoming calls and help homeowners schedule HVAC and electrical service appointments.
• Provide friendly, professional service and help customers understand the next steps for their service needs.
• Accurately enter customer information, appointment details, and service requests into the company's system.
• Assist with dispatch and technician scheduling as needed, with training provided.
• Work collaboratively with the CSR and dispatch team to manage changing priorities and keep daily operations running smoothly.
• Communicate with customers and technicians regarding appointment updates and scheduling changes.
• Participate in a rotating weekend on-call schedule.

Schedule: Monday-Friday, 7:30 AM-4:30 PM with some rotating weekend on-call hours

Pay: $18.00-20.00 hourly, plus weekly performance incentives

Benefits

• Paid time off (PTO)
• Paid Holidays
• Medical insurance, with the company covering 50% of the employee premium
• Dental and vision insurance
• 401(k) retirement plan with company match
• Short-term and long-term disability insurance options
• Optional accident, critical illness, and hospital indemnity coverage
• Pet insurance
• Paid training
• Company-provided monthly breakfasts
• End-of-year company celebrations

What We're Looking For

• 1-2 years of customer service experience, ideally in a phone-based, office, call center, home services, or service-oriented environment
• Strong verbal communication skills and a friendly, professional phone presence
• A team-oriented mindset, with a willingness to cross-train, support coworkers, and help where needed.
• Coachable and open to feedback, with a willingness to learn new systems and processes.
• A dependable, team-oriented approach and willingness to help where needed
• Comfort using computers and learning new software and processes
• Familiarity with Housecall Pro is a plus

Join a Local Team That Takes Pride in Its Work

If you enjoy helping people, staying organized, and working with a team that supports one another, we'd love to hear from you. Join an established local company with a strong reputation in the community and the opportunity to earn additional monthly spiffs.