HVAC Service Sales Representative

Quality Air, Inc.; Grand Rapids (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Quality Air Heating & Cooling, Inc., a Comfort Systems USA company, seeks a Service Sales Representative in the Grand Rapids area to grow commercial/industrial relationships and generate preventative maintenance agreements. You will call on key decision makers, understand equipment needs and business objectives, and present tailored maintenance solutions.

Ideal candidates have 3+ years in sales, a proven prospecting record, and strong communication and negotiation skills.

Qualifications

• 3+ years of experience in sales or business development.
• Proven record of prospecting and closing opportunities.
• Self-disciplined with results-driven mindset.
• Strong communication, presentation and negotiation skills.
• Ability to identify customer needs and tailor maintenance solutions.
• Excellent organizational and time management abilities.
• Team-oriented with collaboration across functions.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Prospect for new commercial and industrial customers and establish relationships with key decision makers.
• Develop opportunities for preventive maintenance agreements and manage a pipeline of prospective customers.
• Conduct customer meetings and facility visits to understand equipment, maintenance needs, and customer objectives.
• Prepare, present, and follow up on maintenance agreement proposals.
• Deliver executive-level presentations with facility owners, executives, and other key decision makers.
• Work closely with Service Operations, Technicians, and leadership to ensure maintenance agreements align with customer needs and operational capabilities.
• Maintain accurate records of customer contacts, sales activity, proposals, and opportunities.
• Meet established sales and revenue goals for preventive maintenance agreements.

Tools

CRM software

MS Office

Salesforce

Job description

Service Sales Representative

Quality Air Heating & Cooling, Inc., a Comfort Systems USA company, is looking for a motivated and relationship-driven Service Sales Representative to support continued growth in the Grand Rapids area. This role is responsible for developing customer relationships and generating preventative maintenance agreement opportunities with commercial and industrial customers.

In this position, you will call on key decision makers within commercial and industrial facilities to understand their equipment, maintenance needs, and business objectives. You will present Quality Air's preventative maintenance programs, communicate the value of ongoing service, and partner with our Service Operations and technical teams to deliver solutions that support long-term customer retention and growth.

The ideal candidate is not afraid of prospecting, opening new doors, and building relationships with new contacts. Proven sales or business development experience is preferred. HVAC industry experience is not required; we will provide the necessary training and support for the right candidate.

Primary Responsibilities

• Prospect for new commercial and industrial customers and establish relationships with key decision makers.


• Develop opportunities for preventative maintenance agreements and manage a pipeline of prospective customers.


• Conduct customer meetings and facility visits to understand equipment, maintenance needs, and customer objectives.


• Prepare, present, and follow up on maintenance agreement proposals.


• Deliver executive-level presentations with facility owners, executives, and other key decision makers.


• Work closely with Service Operations, Technicians, and leadership to ensure maintenance agreements align with customer needs and operational capabilities.


• Maintain accurate records of customer contacts, sales activity, proposals, and opportunities.


• Meet established sales and revenue goals for preventative maintenance agreements.

Qualifications

• 3+ years of experience in sales, business development, or a related field preferred.


• Proven record of prospecting, relationship building, and sales results.


• Self-disciplined, results driven, and motivated to achieve goals through consistent high performance.


• Strong communication, presentation, and negotiation skills.


• Ability to identify customer needs and develop appropriate preventative maintenance solutions.


• Strong organizational and time management skills.


• Ability to excel in a collaborative team environment.


• Proficiency in Microsoft Office and CRM software preferred.


• Valid driver's license required.

Work Environment

• Combination of office, customer site, and field environments.


• Frequent interaction with customers, technicians, and operations personnel.


• Occasional visits to mechanical rooms, rooftops, and active jobsite environments.


• Adherence to safety procedures and use of personal protective equipment is required when applicable.


• Travel requirements are minimal, generally less than 5%.