Senior HVAC Service Manager | Lead Tech Ops & Safety

Capstone Mechanical, LP.; Waco (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Capstone Mechanical, LP. seeks an experienced Service Manager to lead the HVAC service department, overseeing technicians, dispatchers, and the inside sales/service estimating team. The ideal candidate will bring 10+ years in HVAC with strong leadership and a passion for safety and customer satisfaction.

The role includes managing service delivery, mentoring staff, ensuring quality and timely quotes, and coordinating with other departments to meet profitability and service goals.

Qualifications

• Minimum 10 years of HVAC industry experience.
• 5+ years in a leadership role managing others.
• Strong background in commercial and industrial HVAC service (not construction or installation).

Responsibilities

• Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
• Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.
• Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.
• Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
• Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.
• Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.

Skills

Leadership

HVAC knowledge

Communication

Project management

Customer service

Reading schematics

Driver's license

Microsoft Office Suite

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Service software

Job description

Capstone Mechanical, LP. seeks an experienced Service Manager to lead the HVAC service department, overseeing technicians, dispatchers, and the inside sales/service estimating team. The ideal candidate will bring 10+ years in HVAC with strong leadership and a passion for safety and customer satisfaction.

The role includes managing service delivery, mentoring staff, ensuring quality and timely quotes, and coordinating with other departments to meet profitability and service goals.