HVAC Service Operations Leader

YDU JC Air Cond & Ref Inc.- Dubai; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Paid time off (15 days first year)

401K plan

Medical, dental, and vision care

Safety-focused culture

Job summary

Johnson Controls International plc. is seeking a Branch Service Manager to lead daily service operations, with accountability for customer satisfaction and financial targets. You will implement processes, supervise staff, and collaborate with field teams to optimize performance and safety standards.

The role emphasizes process discipline, forecasting accuracy, and cross-functional coordination to deliver reliable service results and growth opportunities.

Qualifications

• Minimum 5 years in service industry managing operations or dispatch.
• Ability to work independently with strong organizational skills.
• Strong interpersonal skills to communicate with clients.
• Ability to manage multiple projects with tact and persistence.
• Ability to forecast and drive business processes to meet financial goals.

Responsibilities

• Own day-to-day service operations at the branch.
• Ensure adherence to business processes and service applications.
• Drive performance of branch support staff.
• Collaborate with managers and CSRs to meet financial objectives.

Skills

People management

Service operations

Forecasting & analytics

Customer service

Communication

Job description

Johnson Controls International plc. is seeking a Branch Service Manager to lead daily service operations, with accountability for customer satisfaction and financial targets. You will implement processes, supervise staff, and collaborate with field teams to optimize performance and safety standards.

The role emphasizes process discipline, forecasting accuracy, and cross-functional coordination to deliver reliable service results and growth opportunities.