HVAC Branch Service Leader: Operational Growth

YDU JC Air Cond & Ref Inc.- Dubai; Longview (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K

Medical, dental, and vision

Paid vacation/holidays/sick time

Training opportunities

Zero Harm safety policy

Collaborative team environment

Job summary

Johnson Controls is seeking a Branch Service Manager in the United States to own day-to-day service operations, drive branch profitability, and lead a service-support team. You will collaborate with service managers and customer reps to forecast, analyze, and meet financial targets.

You will supervise a diverse team, ensure process adherence, and apply service applications to improve performance. Strong leadership and communication are essential.

Qualifications

• Minimum 5 years of service industry experience managing service operations and/or dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with internal and external clients.
• Ability to manage a large number of projects and issues with tact and persistence.

Responsibilities

• Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

Skills

Service operations

Dispatch management

Customer service

Forecasting

Financial analysis

Project accounting

Strong communication

Leadership

Cross-functional collaboration

Education

Associate’s degree

Job description

Johnson Controls is seeking a Branch Service Manager in the United States to own day-to-day service operations, drive branch profitability, and lead a service-support team. You will collaborate with service managers and customer reps to forecast, analyze, and meet financial targets.

You will supervise a diverse team, ensure process adherence, and apply service applications to improve performance. Strong leadership and communication are essential.