HVAC Branch Service Manager

Johnson Controls, Inc.; Longview, Louisiana (TX, MO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

401K

Medical, dental, vision

Paid time off

Job summary

Johnson Controls, Inc. is seeking a Branch Service Manager to own day-to-day service operations and drive customer satisfaction at our Texas branch.

You will supervise the service support team, coordinate with other managers for forecasting and financial performance, and ensure service applications are used effectively across the branch.

This on-site role offers a competitive salary, bonus plan, comprehensive benefits, and opportunities for growth and safety-focused teamwork.

Qualifications

• Minimum 5 years of service operations experience in a supervisory role.
• Excellent organizational and time-management skills.
• Strong communication with internal/external clients.
• Ability to manage multiple projects and tasks with tact.
• Ability to prioritize activities by financial impact.

Responsibilities

• Own day-to-day tactical local service business and ensure processes are followed.
• Partner with Managers to support forecasting, analysis, and financial performance.
• Directly supervise service business support teams, including invoicing and asset management.
• Coach branch teams on best practices and service applications to improve performance.
• Act as SME for service processes and application updates across the local service org.
• Ensure training, communication, measurement, and standards enforcement.

Skills

5+ years service operations

Organizational skills

Interpersonal communication

Multi-project management

Financial impact prioritization

Education

Associate’s degree

Tools

Service applications

Account management software

Asset management tools

Invoicing systems

Billing/file maintenance software

Job description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team where you can build your best future through meaningful work, learning opportunities, and a culture that values your voice, your ideas, and your growth.

What we offer

• Competitive salary and Bonus
• Paid vacation/holidays/sicktime-15 daysof vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstandingresources Encouragingand collaborative team environment Dedication to safety through our Zero Harm policy
• Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do

The Branch Service Manager owns the day-to-day service business processes and team management for the branch, ensuring customer satisfaction and financial objectives are met. This role leads the local service support function, strengthens branch performance through effective use of service applications and business processes, and helps drive sustainable, profitable growth across all lines of service business.

Key Responsibilities

• Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

How You Will Do It

• Own the work with accountability, safety, and integrityby maintaining disciplined service operations and following through on commitments that matter to customers and the business.
• Stay close to the work and remove obstaclesby understanding branch realities, supporting front-line teams, and acting quickly on issues that affect service delivery.
• Use clear metrics and disciplined forecastingto prioritize work based on financial impact, improve visibility, and support accurate business decisions.
• Improve every dayby reinforcing process adherence, identifying gaps in service applications, and using candor and practical problem-solving to strengthen results.
• Win as one teamby collaborating across branch roles, building trust with internal and external partners, and using diverse perspectives to accomplish shared goals.
• Communicate expectations clearly, provide coaching that builds capability, and keep the team aligned on standards, measures, and customer needs.

Qualifications

• Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience in basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and communicate with others at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.

Nice to Have

• Associate’s degree.
• Prior dispatch experience.
• Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting.

HIRING SALARY RANGE: $100,000-$150,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual, group,and corporate performance. This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https:

https://jobs.johnsoncontrols.com/about-us

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