HVAC Service & Operations Coordinator

Trane Technologies plc; Macon (GA); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance and training

Job summary

Trane Technologies plc in Georgia is seeking a Service Coordinator II to plan and coordinate service activities, ensuring efficient use of labor and materials while maintaining high customer satisfaction. You will liaise with field technicians and managers to prioritize work orders and ensure timely delivery of services.

The role requires strong communication, organization, and a willingness to work on-site with occasional overtime.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience and alignment with leadership principles.
• Must have excellent Customer Service skills and be extremely comfortable on the phone.
• Must be organized with ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends as required.
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts with Project Managers and HVAC Field Technician Supervisor to assign/dispatch Techs.
• Coordinates operations with Parts Department and Acquisition as necessary.
• Maintains customer satisfaction by investigating concerns and routing them to the assigned staff.
• Generates work orders, reviews project paperwork, and forwards paperwork to Project Administrators.

Skills

Customer service

Phone communication

Organization & multitasking

Attention to detail

Word

Excel

Outlook

Windows

Overtime flexibility

HVAC familiarity

Education

College/technical degree or HS Diploma

Tools

Word

Excel

Outlook

Windows

Energy Management Systems

Job description

Trane Technologies plc in Georgia is seeking a Service Coordinator II to plan and coordinate service activities, ensuring efficient use of labor and materials while maintaining high customer satisfaction. You will liaise with field technicians and managers to prioritize work orders and ensure timely delivery of services.

The role requires strong communication, organization, and a willingness to work on-site with occasional overtime.