HVAC Service & Dispatch Coordinator

Trane Technologies plc; Atlanta (GA); Sur place; USD 31 000 - 44 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K match

Paid time off

Education assistance

Résumé du poste

Trane Technologies plc in Georgia is hiring a Service Coordinator II to plan, coordinate, and direct field operations for service and repair work within financial standards. You will procure labor and materials, schedule crews, and communicate with Project Managers and HVAC technicians to align priorities for every job.

Qualifications include a college/technical degree or equivalent experience, excellent customer service, and proficiency with Word, Excel, Outlook.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsabilités

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Connaissances

Customer service

Phone skills

Communication

Organizational skills

Multitasking

Formation

College or technical school certificate/degree

HS Diploma or GED

Outils

MS Word

MS Excel

MS Outlook

Windows

Description du poste

Trane Technologies plc in Georgia is hiring a Service Coordinator II to plan, coordinate, and direct field operations for service and repair work within financial standards. You will procure labor and materials, schedule crews, and communicate with Project Managers and HVAC technicians to align priorities for every job.

Qualifications include a college/technical degree or equivalent experience, excellent customer service, and proficiency with Word, Excel, Outlook.