HVAC Service & Operations Coordinator

Trane Italia; Corpus Christi (TX); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Student debt support

Fertility/adoption assistance

Holistic wellness programs

Job summary

Trane Technologies, a world leader in climate solutions, invites you to join our on-site team as a Service Coordinator II in Rio Grande. You will plan, coordinate, and direct activities of field resources to fulfill service agreements and repair work, procuring labor and materials within budget, while keeping customers informed and coordinating priorities with Service Managers.

You will schedule personnel and equipment, liaise with Project Managers and HVAC Technicians, and generate reports to

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferer

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone skills

Multi-tasking

Attention to detail

Organizational skills

MS Office (Word, Excel, Outlook)

Energy Management Systems knowledge

HVAC Systems knowledge

Education

College/technical school degree

HS Diploma/GED + 3 years experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies, a world leader in climate solutions, invites you to join our on-site team as a Service Coordinator II in Rio Grande. You will plan, coordinate, and direct activities of field resources to fulfill service agreements and repair work, procuring labor and materials within budget, while keeping customers informed and coordinating priorities with Service Managers.

You will schedule personnel and equipment, liaise with Project Managers and HVAC Technicians, and generate reports to