HVAC Service Manager - Lead Techs & Elevate Service

Tom-Drexler-1; Albuquerque (NM); In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company vehicle

Fuel card

Tools provided

Uniforms

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Disability coverage

Employee Assistance Program

Descrizione del lavoro

Wagner Mechanical in Albuquerque, NM seeks an experienced HVAC Service Manager to lead a residential service department. You will mentor technicians, provide field leadership, and drive performance across KPIs while delivering high-quality workmanship and exceptional customer service.

The role emphasizes hands-on leadership, field support, and ongoing development of the team, with a strong focus on profitability, customer satisfaction, and operational efficiency within a long-established company.

Competenze

• 5+ years of hands-on residential HVAC service experience.
• Prior experience leading, supervising, or mentoring HVAC technicians.
• Strong technical knowledge of residential heating and cooling systems, equipment, and repair procedures.

Mansioni

• Provide hands-on field support and technical guidance to residential HVAC service technicians.
• Assist technicians with complex diagnostics, troubleshooting, system repairs, and challenging customer situations.
• Conduct field ride-alongs and job-site visits to evaluate workmanship, reinforce best practices, and identify training opportunities.
• Monitor technician productivity, average ticket, conversion rates, callbacks, revenue, and other KPIs.
• Support daily scheduling, dispatch coordination, and technician capacity planning.
• Assist with service documentation, invoicing, inventory management, and work order reviews.

Conoscenze

HVAC service experience

Mentoring technicians

Field support

KPI knowledge

P&L understanding

Communication skills

Strumenti

ServiceTitan

Descrizione del lavoro

Wagner Mechanical in Albuquerque, NM seeks an experienced HVAC Service Manager to lead a residential service department. You will mentor technicians, provide field leadership, and drive performance across KPIs while delivering high-quality workmanship and exceptional customer service.

The role emphasizes hands-on leadership, field support, and ongoing development of the team, with a strong focus on profitability, customer satisfaction, and operational efficiency within a long-established company.