HVAC Service Manager: Lead Teams & Grow Margin

Alloy Enterprises; Irving (TX); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401K

Paid vacation

Medical, dental, vision

Sick time

Job summary

Johnson Controls in Fort Worth, TX (on-site) is seeking an experienced HVAC Service Manager to lead a field service team, drive labor and material growth, and deliver reliable service outcomes for customers. You will oversee account profitability, staffing, scheduling, safety program compliance, and cross‑functional collaboration with branch leaders to meet commitments and expand the service business.

This role offers a competitive salary between $95K and $135K, a comprehensive benefits package,

Qualifications

• Technical school training or equivalent in HVAC or building controls.
• Three or more years of management experience in a service environment.
• Ability to prioritize work and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Excellent written and verbal communication.
• Basic financial accounting experience.
• Proficient in MS Office in a Windows environment.

Responsibilities

• Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
• Set and monitor customer account gross margin delivery, profitability, and overall service performance.
• Drive L&M growth through Technicians and Team Leads while supporting strong execution of the service business.
• Lead resolution of warranty-related customer issues and ensure service commitments are completed.
• Review and approve L&M quotations in line with business expectations.
• Manage customer relationship development and satisfaction through consistent follow-up and communication.
• Support employee development, retention, hiring, training, and transition of new team members.
• Maintain appropriate staffing levels to support current work and new business needs.
• Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
• Procure and maintain fleet and tools inventory to support field execution.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service delivery team members.
• Conduct formal performance reviews and address day-to-day performance and related team issues.
• Support safety performance and ensure program compliance across the team.

Skills

Management experience

Prioritization

Interpersonal skills

Written and verbal communication

Financial accounting

Team leadership

Negotiation skills

Education

Diploma in Electronic/Mechanical Systems

Tools

MS Office

Job description

Johnson Controls in Fort Worth, TX (on-site) is seeking an experienced HVAC Service Manager to lead a field service team, drive labor and material growth, and deliver reliable service outcomes for customers. You will oversee account profitability, staffing, scheduling, safety program compliance, and cross‑functional collaboration with branch leaders to meet commitments and expand the service business.

This role offers a competitive salary between $95K and $135K, a comprehensive benefits package,